Michael Schutt | Page 19

Outstanding work for a disabled Vet We needed a vehicle with unusual characteristics: head rest of passenger seat had to be removable, seat had to recline fully to marry with rear passen We needed a vehicle with unusual characteristics: head rest of passenger seat had to be removable, seat had to recline fully to marry with rear passenger side seat. My wife is a decorated disabled vet and we must travel by land from South Florida to CT monthly -ability to recline is key, as is excellent mileage and reliability. Audi of Naples turned up the perfect vehicle. Michael Schutt fielded my email query, did his homework, and established that the seat could be maneuvered in just the way we require. Without him, this deal would not have been done. Mike Pierne was excellent to work with: low key but determined, exceedingly well informed. The transaction was smooth and the briefing Mike gave on the vehicle was the most complete and intelligible I have experienced in many years of buying new vehicles. More

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Transparent and Fair Internet Transaction First time in 40 years I purchased a car over the internet. Mr. Michael Schutt and Mr. Mast made me very comfortable with full disclosures about the First time in 40 years I purchased a car over the internet. Mr. Michael Schutt and Mr. Mast made me very comfortable with full disclosures about the vehicle and prior service/ownership of the car. They answered all of my questions promptly and to my satisfaction. The vehicle was Audi certified, had an excellent carfax report and Mr. Schutt did a 360 degree inspection of the car with me by phone. He took the time to explain every minor blemish and how he would have the car detailed to remove them. He did exactly what he said he would do and the car arrived in the exact condition described. I trust the dealership and would certainly go back to Naples if they had the car I wanted. More

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Given the Run-around I started by inquiring about a car I saw on their website. They contacted me promptly to tell me the car was no longer available and asked if they cou I started by inquiring about a car I saw on their website. They contacted me promptly to tell me the car was no longer available and asked if they could help me find something else. Great! Unfortunately, this is when it started to go downhill. Each time they e-mailed me, they asked what car I was looking for, for my phone number, and a time when I could come to see them. Each time I responded, I would describe the car, ask that they contact me by e-mail instead of phone, and tell them I would go to the dealer once we've located a car and settled on a price. Rather than actually find any cars, they kept insisting I visit them. We went around in this circle a few times before I finally gave up. I'm now wrapping up my purchase at another dealership while they're still asking for me to make an appointment to visit the dealership. More

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Best Car Purchase Experience Having purchase more than 70 cars in my lifetime I have come to appreciate a seamless transaction. The main reason I bought my Audi from the Naples de Having purchase more than 70 cars in my lifetime I have come to appreciate a seamless transaction. The main reason I bought my Audi from the Naples dealership, when I live about 170 miles away, was largely due to the professional actions of Mr. Michael Schutt. Mr. Schutt addressed all my concerns, managed to develop a relationship via e-mail, was always courteous and respectful. Given today's American youth, working with Mr. Schutt was a breath of fresh air. Final negotiations were executed with Mr. Joy. Upon arrival, Mr. Pierne greeted me, and proceeded to execute the paperwork just as discussed the day before. There were no complications, no re-negotiations, excuses, or explanations. The deal was the deal. As far as the staff in general is concerned,they are all very professional and friendly. Delivery of my car occurred after hours, at no time did any of the staff make me feel as an imposition. Some of you might say the deal is done they made a profit, indeed that is the point. The deal was done, the paperwork executed, the profit would be realized. This is not the first time that I've had a car delivered after hours, however, the staff at Audi Naples remained cheerful and understanding throughout the entire process. Some experiences with other dealerships were just the opposite. Once the paperwork was done, they are off to the next sale, and I felt an imposition. I eagerly await the release of the new Audi R8, at which time I will once again, with pleasure, call upon Mr.Schutt to orchestrate another seamless and enjoyable transaction. My only regret is that I do not live in Naples to have my car serviced there. More

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Excellent Personal Service Cris Torres was very capable in explaining all of the financing options. He was helpful in describing the features of the car and comparing it to co Cris Torres was very capable in explaining all of the financing options. He was helpful in describing the features of the car and comparing it to comparable cars by other makers. He was patient and not pushy. A pleasure to work with. My online questions were responded to in a very timely manner by both Michael Schutt and Erin Presley. A good overall car buying experience. More

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NEW Car Purchase Excellent service, fast paper work.. outstanding assistance. Very happy/satisfied with the purchase..!! We came all the way from Pembroke Pines, FL. Excellent service, fast paper work.. outstanding assistance. Very happy/satisfied with the purchase..!! We came all the way from Pembroke Pines, FL. to buy this car and it was worth the driving.. Thank you all for an excellent Customer Service and prompt response you provided to us thru the Internet/E-mail and phone calls. You guys are the best!! Thank you and kind regards. Alvaro/Yovania Aguirre More

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A8 buying experience We spoke to several people at the Audi Naples dealership today in the process of purchasing a new Audi A 8. Everyone was very friendly and profession We spoke to several people at the Audi Naples dealership today in the process of purchasing a new Audi A 8. Everyone was very friendly and professional. Michael helped us on the internet to locate the car we wanted; Jeff spent a lot of time reviewing the features of the car with us. We had an excellent experience dealing with both Michael and Jeff and cannot say enough about how well we were treated. Jim and Cathy Carnahan More

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Experience Related to Purchase of Our Wonderful New Q7 After working online with MIchael Schutt we were invited to visit Audi Naples and experience a demo drive in the gorgeous Q7. We met John Holman and After working online with MIchael Schutt we were invited to visit Audi Naples and experience a demo drive in the gorgeous Q7. We met John Holman and shared some Detroit and Michigan state highlights and then went out to drive the Q7. We were extremely impressed with the experience both from a mechanical perspective, quality of ride and engineering, along with the low key manner of our guide, John Holman. To be perfectly honest we had not intended to buy that day. Afetr reviewing numerous options, vehicles and discussing the basics of the Q7. We asked John if we could take a few moments and have my present vehicle, a Chevy Trailblazer SS, appraised. We reviewed the asking listed price on the Q7 and began a very pleasant negotiation that ended with Mickey Joy coming in to explain the dealerships position in the transaction. We had the absolute feeling of being treated with the highest respect and noted that none of the usual tricks employed by other auto dealers, i.e., holding car keys, delaying appraisals, bringing in "The Closer", were absent. I knew too well how to go about a purchase that I wanted and with no feelings of a confrontation that had been presented in past negotiations with local dealerships. We felt none of this. They let me feel in total control, there was no pressure to buy, only response to questons we asked and explanations of finances, drivabilities, engineering, and dealer responsibility. We returned 3 days later to take delivery of our Q7. John ran me through a tutorial of the electronics necessary to get me underway. He also followed me to our home, a journey of 48 minutes, to install our garage remote system into the Q7. Both John Holman and Mickey Joy assured me that any time I neede transportation and/or a loaner vehicle for overnight service, one would be provided. Our total experience at Audi Naples made us feel that we aquired a group of new friends from the Schutt brothers to John, Mickey and JJ who helped us through the tedious application process and recomended products that would keep our Q7 shiney and brightly new. No complicated sales pitches of things we did not need or want were noted. Doc Goldman More

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I saw the car I wanted online and spoke to Michael and told him that I would be in town and wanted just to see the car. I didn't think we'd be able to negotiate a mutually agreeable price. Michael met m told him that I would be in town and wanted just to see the car. I didn't think we'd be able to negotiate a mutually agreeable price. Michael met me there and introduced me to Wally. Both were friendly and easy to work with. A good, fair price was negotiated. Wally followed up on open items with the help of others at the dealership and made everything right. Overall a very good auto purchasing experience. More

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