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Michael Grasso

Overview Reviews (574) Inventory (457)

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Michael Grasso

Michael Grasso | Page 36

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

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4.6

574 Reviews

Overview Reviews (574) Inventory (457)

Dealership Experience

5 yrs

Industry Experience

24 yrs

Languages Spoken

English

4.6

574 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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574 Reviews of Michael Grasso

October 10, 2022

Dealership Rating

Employee Rating

Great dealership, excellent customer service and my vehicle came out very fast and looked great as well vehicle came out very fast and looked great as well More

by COURTG225

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 11, 2022 -

Acura Of Pembroke Pines responded

Thanks for the five stars! We hope to see you back here at Acura of Pembroke Pines for all of your future automotive needs!

October 09, 2022

Dealership Rating

Employee Rating

I only need one word AWESOME but since you insist on fifteen words let's add amazing, quality, professional to the list as well. fifteen words let's add amazing, quality, professional to the list as well. More

by HUSANIWILSON08

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this wonderful feedback! We appreciate your business and hope to see you again next time here at Acura of Pembroke Pines!

October 08, 2022

Dealership Rating

Employee Rating

Quick efficient and easy. Staff was friendly and willing to help. Got a follow up call the make sure everything was running well Staff was friendly and willing to help. Got a follow up call the make sure everything was running well More

by keanowright

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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Oct 10, 2022 -

Acura Of Pembroke Pines responded

Thank you for visiting Acura of Pembroke Pines! Our team looks forward to serving you again in the future!

October 06, 2022

Dealership Rating

Employee Rating

Some of the parts change can be done easily by customer itself but they are not suggesting and charging labor unreasonable. Example- cabin filter and engine filter. itself but they are not suggesting and charging labor unreasonable. Example- cabin filter and engine filter. More

by Prabu

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Oct 06, 2022 -

Acura Of Pembroke Pines responded

Thanks for taking the time to share this feedback. Please contact our Service Department at (877) 468-9930 if you'd like to discuss these concerns in greater detail.

October 01, 2022

Dealership Rating

Employee Rating

Very understanding in regards to me having my special needs son and making the service quick and timely. needs son and making the service quick and timely. More

by GENEVASTEPHANIE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for visiting our team! We hope you choose our team for all of your automotive needs! -Acura of Pembroke Pines

September 29, 2022

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Employee Rating

The actual service was good, I was attended to promptly and courteously, but your prices are high for service. and courteously, but your prices are high for service. More

by LISALOVE07

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Sep 30, 2022 -

Acura Of Pembroke Pines responded

Thank you for your review, Lisa! We appreciate your honest feedback and hope that we can provide you with a better visit next time.

September 28, 2022

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Employee Rating

Relatively quick oil change, didn’t try to sell me anything else. Little bit of confusion on the coupon I received in the mail. anything else. Little bit of confusion on the coupon I received in the mail. More

by lopezjohn

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 30, 2022 -

Acura Of Pembroke Pines responded

Hi John, Thank you for your honest feedback! We are glad that your overall experience was positive and hope to see you again in the future. Don't hesitate to reach out so we can discuss any concerns you may have. Take care! - Acura of Pembroke Pines

September 23, 2022

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Employee Rating

The service was very quick and the service advisor was very helpful! Great and pleasant experience! very helpful! Great and pleasant experience! More

by JOy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 26, 2022 -

Acura Of Pembroke Pines responded

This makes our day, Joy! Thank you for leaving Acura of Pembroke Pines your great review!

September 21, 2022

Dealership Rating

Employee Rating

Good service thank you ! !!!!!!!!!! The survey is Not easy to do I’m trying to be nice but hate that !!!!!!!!!! The survey is Not easy to do I’m trying to be nice but hate that More

by VIVIANACENTI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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Sep 23, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share your review! -Acura of Pembroke Pines

September 21, 2022

Dealership Rating

Employee Rating

Mike our service rep was very professional and explained everything to us. The dealership ran like a well ordered machine. I think we wish we would have had a better deal when we shopped the dealership befo everything to us. The dealership ran like a well ordered machine. I think we wish we would have had a better deal when we shopped the dealership before going to Rick Case Acura. Overall our experience was positive. More

by skelker69

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 23, 2022 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience working with Mike! We're so happy that he provided you with 5-star service! We look forward to seeing you next time at Acura of Pembroke Pines!

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