Michael Grasso | Page 25

Amazing service. They really care about the customer’s experience. They also did not make the interaction seem too transactional but personable They really care about the customer’s experience. They also did not make the interaction seem too transactional but personable More

by Spardais1027 Verified Customer Verified Customer

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I used the courtesy shuttle. Pierre drove me home. He was very courteous. Mike was my service advisor and he was very professional also. Pierre drove me home. He was very courteous. Mike was my service advisor and he was very professional also. More

by MEWINOKUR Verified Customer Verified Customer

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My advisor Michael Grasso took good care of my auto and me on this service call Thank you me on this service call Thank you More

by AMCCCOL Verified Customer Verified Customer

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Good customer service and the didn’t spend a lot time. It’s really convenient the carwash service. It’s really convenient the carwash service. More

by SUSETTEPORTILLA Verified Customer Verified Customer

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Prompt, attentive, top-notch service advising and accommodating provided by the whole team at acura of pembroke pines accommodating provided by the whole team at acura of pembroke pines More

by Jcruz0288 Verified Customer Verified Customer

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After working an overnight 12hour shift I took my Acura MDX to Acura in reference to the horn kept sounding, interior lights flashing & the car not recognize the remote/won't start. A warning indicator eve MDX to Acura in reference to the horn kept sounding, interior lights flashing & the car not recognize the remote/won't start. A warning indicator even came on saying take the car to the dealer ASAP. I unplugged the negative after a while I was able to get the car started I drove to Acura of Pembroke Pines. The associate told me after appx. A 2hr wait that some computer part need to be replaced which is covered by my warranty but the part won't be available till June 8th. They rigged the car so I was able to drive it home with no issues as soon as I arrived home it started doing the same thing. I called associate he told me to turn it off & unplug the negative cable. Wow I wasn't even offered a loaner. This is a vehicle my wife drive with my minor kids. I can't have her unplugging a cable. I am disappointed Acura should have given me a loaner until the part came in. Acura is too good of a company for this nonsense. I don't feel safe or comfortable driving my kids in the car as such I guess I have to park it & wait till the part come in (unbelievable). More

by MR_ASH81 Verified Customer Verified Customer

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I was booked for 12:15. . service. Wasn’t ready till 2:53. Everyone blames the other. Don’t make appointments if you’re on lunch. And do not keep customers waiting longer tha . service. Wasn’t ready till 2:53. Everyone blames the other. Don’t make appointments if you’re on lunch. And do not keep customers waiting longer than 1 hour… not the first time More

by DEENASHAP915 Verified Customer Verified Customer

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Didn't do everything they were supposed to after having my car for almost a week my car for almost a week More

by HEAT.FAN16 Verified Customer Verified Customer

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My car was ready around the time the service writer indicated, which was 2 hours. The car was washed, clean and ready to go. indicated, which was 2 hours. The car was washed, clean and ready to go. More

by DIANE.HOGAN Verified Customer Verified Customer

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Awesome service will be back. I was assisted right away and the service representative was very professional and pleasant to work with. I was assisted right away and the service representative was very professional and pleasant to work with. More

by Tanilaly82 Verified Customer Verified Customer

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