Michael Ball | Page 9

Everyone at the dealership was friendly and helpful in making the car buying process easy and painless making the car buying process easy and painless More

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I normally despise the car buying process. However, this time it was pleasant from start to finish. However, this time it was pleasant from start to finish. More

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Michael Ball was easy to work with an was responsive to all my questions I came from out of state to make a purchase it went smooth as can be ask for Michael ball all my questions I came from out of state to make a purchase it went smooth as can be ask for Michael ball More

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All staff were very welcoming from the moment we walked in. Everything moved efficiently as well. Michael, the sales associate I worked with, went and transferred plates while I finalized my purchase with in. Everything moved efficiently as well. Michael, the sales associate I worked with, went and transferred plates while I finalized my purchase with a member of the finance team. Very smooth operation. More

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The process for getting an estimate on a trade-in is flawed as I couldn't get even a ball-park idea of what they would pay me for a trade-in (just a verbal assurance that "I think we can do better than flawed as I couldn't get even a ball-park idea of what they would pay me for a trade-in (just a verbal assurance that "I think we can do better than that" when I told them the KBB and CarMax valuations) until day of pickup and then it was more than $1,400 under the lowest estimate. I would not have done a trade-in had I been provided the information. It felt like a bait and switch. Plus, there was a lack of explanation about the 2-year maintenance and add-on service plans ahead of time. Untimely information at the point of writing a very large check was stressful and not customer-oriented. It took three tries to get the final sales figures to be accurate. More

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The dealer and sales person was amazing to work with and made sure the truck was in great condition before driving off the lot. I plan on working with them again. made sure the truck was in great condition before driving off the lot. I plan on working with them again. More

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I have always had great experiences at Ed Martin. Michael Ball continued in that same way. Michael Ball continued in that same way. More

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Best customer service I’ve received from Michael Thanks Mark Hv a good day See ya soon Mark Hv a good day See ya soon More

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Michael was great to work with, very professional and definitely goes above and beyond for his clients. I will definitely recommend him and EdMartin Toyota in the future, thanks again! definitely goes above and beyond for his clients. I will definitely recommend him and EdMartin Toyota in the future, thanks again! More

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After a very undesirable experience at another Toyota dealership, Ed Martin knocked it out of the park for us. Mike Ball is the man! Helping us WAY before he was even scheduled to be at work. We knew t dealership, Ed Martin knocked it out of the park for us. Mike Ball is the man! Helping us WAY before he was even scheduled to be at work. We knew the car we wanted, Mike showed it to us immediately, we test drove, gave our info and DONE... new car! No muss,no fuss... dealt with one person (except when talking with the financier, who was great too) and had fun doing it. We will be back to Ed Martin again for our next vehicle! More

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