Melvin Alston | Page 25

Excellent service I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these I don't do minimums on demand so I just write stuff here as a filler. I have warned you before that if you keep insisting on this I will ignore these requests. Now, though, since you have already pissed me off, I will tell you how I REALLY feel about my visit. My ten year-old GS 460 died in the road because of a "stoppage in the drainage system" which caused "overflow water to shut down the computer" which in turn caused me to have it towed to the dealer. Once there, service was prompt, professional, courteous, and satisfactory, EXCEPT for the cost. If you believe anyone could be happy about paying $778 to fix such a BS failure you are insane. I remain happy with our LS 500 (our eighth Lexus) and the dealership, but see this as a Lexus failure. I will probably not replace this vehicle with a ninth Lexus. More

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Excellent Service! I was very pleased with the Service that was performed on my 2006 Lexus. Melvin Alston was very thorough in explaining what needed to performed on my I was very pleased with the Service that was performed on my 2006 Lexus. Melvin Alston was very thorough in explaining what needed to performed on my car. I must also commend him on his pleasant personality!!! More

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20,000.00 mile oil service Have known Melvin for many, years. Always look forward to seeing him, and know when he is working with me, I don't need to go behind him, everything h Have known Melvin for many, years. Always look forward to seeing him, and know when he is working with me, I don't need to go behind him, everything has been done. On this visit I met Danny Chupek who was my service representative. What a great addition to the Jim Hudson Family! My last service was done at another dealership in the state, and the record of this service was not in the Lexus data bank. Knowing I had it done and should have the paper work in my glove box, Danny walked out with me to check. Yes, the paper work was there, but in thoes FEW minutes at the car he noticed two safety features that were not turned on. He showed he where to turn them on and where to SEE that they are turned on each time I started the car. Really enjoyed talking with him while doing paper work...GREAT addition to JHL!! More

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I received excellent customer service. All of my concerns were addressed. The waiting area was very comfortable with a TV and refreshments. The complimentary carwash an extra bonus. were addressed. The waiting area was very comfortable with a TV and refreshments. The complimentary carwash an extra bonus. More

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Always a pleasant experience. Associate greet you right away and are extremely friendly. Checking to make sure you are okay and if you need anything. Great customer service. away and are extremely friendly. Checking to make sure you are okay and if you need anything. Great customer service. More

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The dealership was well maintained and I could tell that excellent customer experience was their goal. We enjoyed watching the game and snacks as we waited for service. We were satisfied with the service. excellent customer experience was their goal. We enjoyed watching the game and snacks as we waited for service. We were satisfied with the service. More

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Great experience! It is always a pleasant experience when I bring my car in for service. They are very trustworthy and honest. I appreciate their advise and experience It is always a pleasant experience when I bring my car in for service. They are very trustworthy and honest. I appreciate their advise and experience. More

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Greatest automotive set in the area. We have only driven Lexus for over 15 years and all purchased from Jim Hudson Lexus. All the employees have the customer as number ONE. Lexus for over 15 years and all purchased from Jim Hudson Lexus. All the employees have the customer as number ONE. More

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Console replacement Melvin was ready when I arrived. All the paperwork was ready and waiting so I was quickly in and out with a loaner car for the day. They sent a quick Melvin was ready when I arrived. All the paperwork was ready and waiting so I was quickly in and out with a loaner car for the day. They sent a quick video of the progress and notified me when it was ready More

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Always a great team to work with! The Jim Hudson Team always take the very best care of me. From sales to service they truly are the very best. A huge thank you to the whole team! The Jim Hudson Team always take the very best care of me. From sales to service they truly are the very best. A huge thank you to the whole team! More

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