Melanie Hernandez

Melanie demonstrated exceptional expertise and professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasin professionalism. Although I acquired a 2021 5 Series from a different dealership over two years ago, I had not activated its features. Upon purchasing my 2026 X2, Melanie reviewed some features, revealing that I had not been utilizing my digital key. She graciously allowed me to bring my 5 Series to her, where she assisted in setting it up. We encountered several challenges that extended the process to over an hour, yet she remained persistent. She even consulted a colleague to resolve the issues we faced. Her willingness to assist with a vehicle not purchased from her dealership and her patient dedication were greatly appreciated. I look forward to her assistance in setting up the features on my new vehicle. More

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Melanie did a great job explaining the technology in my new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and new X1. She checked many of the settings and gave me a great overview of my new car and the BMW app. She was extremely knowledgeable of the car and all of its technology. She was patient and very polite and thorough. I’d highly recommend her to anyone. More

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Melanie was truly fantastic! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! More

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Everyone I encountered was professional and friendly. They kept me informed as the car was being built and I really enjoyed the reveal! They kept me informed as the car was being built and I really enjoyed the reveal! More

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Melanie was very professional and she knows the BMW features like the back of hand with her eyes closed! She was able to help us with all our IT questions. features like the back of hand with her eyes closed! She was able to help us with all our IT questions. More

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This is my second vehicle purchase from BMW of Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me i Catonsville. Brian was my sales associate both times and he made the buying experience very pleasant. He explained everything upfront and kept me informed every step of the way. I couldn’t have asked for a better experience. Every employee from the manager to the detail crew were friendly and attentive as well. After the car was delivered, I needed assistance with the some of the unfamiliar technology. Brian arranged for Melanie, the BMW product expert, to explain and guide me through some of the new features. Melanie was excellent and very knowledgeable. 5 star dealership. More

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From the moment I met Ron, I knew I was in good hands. He helped me with my first BMW, and the experience was so positive that when it was time for a new one, I didn’t even think twice. I went straight ba He helped me with my first BMW, and the experience was so positive that when it was time for a new one, I didn’t even think twice. I went straight back to him. This is the second time I’ve had the pleasure of working with Ron, and I truly would not want to work with anyone else. He is kind, knowledgeable, and genuinely cares about making sure you are happy with your decision. He made the entire process feel easy and enjoyable both times. I am so grateful for his professionalism, patience, and the trust he builds with his clients. If you are looking for someone who will treat you with respect and make the car buying process a breeze, Ron is the one to see. More

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