I have had no problems with them.
I have had all regular appointments for my car done here since I purchased the car about 8 years ago.
I have had all regular appointments for my car done here since I purchased the car about 8 years ago.
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by TNCZAR
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Greenfield.
Nick Saidai
nick.saidai@russdarrow.com
Everyone there was friendly and helpful, loved the video
they sent and the waiting area is very nice.
they sent and the waiting area is very nice.
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by jedinikki83
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chauncey Lovett, Chauncey Lovett, Anthony Rivera
Jul 31, 2025 -
Russ Darrow Mazda of Greenfield responded
Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon!
Nick Saidai
nick.saidai@russdarrow.com
Your guys are friendly, but dealing with you is
frustrating sometimes. For example, when we were dropping off our car before we had to go to work, we were behind a couple people in line. The guy c
frustrating sometimes. For example, when we were dropping off our car before we had to go to work, we were behind a couple people in line. The guy checking everybody in seemed overwhelmed, and nobody was there to help him. I saw seven other employees walk by including most of them out in the area where you drop your car off. Not one offered to help check us in or even looked at us or acknowledged we were there. It behooves me that you guys do not cross train people. The guy checking us in was overwhelmed, and we were losing our patience because we were late for work. We have people walking around around joking, laughing, and not one person can help us get checked in or take our keys or start the form. It gets really annoying. I prefer not to go to the dealership, but my wife likes to come there. I prefer to go to the mall and pawn shop on the street where everybody who works there knows how to operate the computer and check somebody in. Another thing why does the guy checking us in have to walk across the room to get something off the printer to walk all the way back to his desk printers are extremely cheap. You can’t tell me that you can’t afford to have one by every workstation. Just the workflow seems unorganized in that respect and I personally don’t wanna come back there, but we might have to if we need something done specifically for the dealer
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by JACIandChris
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Russ Darrow Mazda of Greenfield responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Nick Saidai
nick.saidai@russdarrow.com
Aug 02, 2025 -
Russ Darrow Mazda of Greenfield responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Nick Saidai
nick.saidai@russdarrow.com
Really like the video showing the work on the car.
Great job! Keep up the good work.
Great job! Keep up the good work.
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by rich4625
Verified Customer
Verified Customer
Jul 25, 2025 -
Russ Darrow Mazda of Greenfield responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield!
Nick Saidai
nick.saidai@russdarrow.com
Slow, poor service.
Car was finished long before I could pay to leave. Little communication.
Car was finished long before I could pay to leave. Little communication.
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by GERRY.MUELLER
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2025 -
Russ Darrow Mazda of Greenfield responded
Gerry, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Nick Saidai
nick.saidai@russdarrow.com
Jul 26, 2025 -
Russ Darrow Mazda of Greenfield responded
Gerry, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Nick Saidai
nick.saidai@russdarrow.com
Quick service and great customer service.
They checked my car throughly and sent me a video.
They checked my car throughly and sent me a video.
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by fatimabornelas
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chauncey Lovett, Chauncey Lovett, Anthony Rivera
Jul 22, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Nick Saidai
nick.saidai@russdarrow.com
Good service, kind and warm staff.
I was able to ask all the questions and get clarified with my concerns.
I was able to ask all the questions and get clarified with my concerns.
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by MBDXYUN24
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Russ Darrow Mazda of Greenfield responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Nick Saidai
nick.saidai@russdarrow.com
Amber kept me informed but the amount of time the repairs
took could be improved.
took could be improved.
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by GGRUNA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chauncey Lovett, Chauncey Lovett, Anthony Rivera
Jul 13, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come!
Nick Saidai
nick.saidai@russdarrow.com
Max is the absolute best, he took care of me in a timely
fashion and was very knowledgeable!
fashion and was very knowledgeable!
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by mark.maddox
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Russ Darrow Mazda of Greenfield responded
Thanks for sharing your thoughts about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon!
Nick Saidai
nick.saidai@russdarrow.com
Great service.
In and out within an hour. No problem at at all with Mazda.
In and out within an hour. No problem at at all with Mazda.
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by MALJLM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Anthony Rivera
Jul 10, 2025 -
Russ Darrow Mazda of Greenfield responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else.
Nick Saidai
nick.saidai@russdarrow.com
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