Maxwell Munsell

Service department is great no issues. The sales manger and the sales people are the most unreliable and unprofessional people I have ever met. I tried to get an issue resolved and potent The sales manger and the sales people are the most unreliable and unprofessional people I have ever met. I tried to get an issue resolved and potentially trade in for a new car. It took a whole month the get someone to finally respond. To make things worse when I showed up for my appointment with the manger he was not there and no one knew anything. I wasted a whole month waiting for the manger. We have purchased 2 cars from this dealership in the past. We would have one more. After this I will never come back and I will make sure everyone knows how unprofessional and untrustworthy the dealership is. More

by markovic0808 Verified Customer Verified Customer

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Always bring all my cars here. Excellent service. Definitely recommend to anyone. Been coming for many years Excellent service. Definitely recommend to anyone. Been coming for many years More

by sonephrak Verified Customer Verified Customer

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Everyone was professional and kind. The video of my vehicle was detailed and thorough, as well as understandable for someone of any car knowledge. The video of my vehicle was detailed and thorough, as well as understandable for someone of any car knowledge. More

by Jleutenegger Verified Customer Verified Customer

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Everyone is pretty nice. I am usually only there for routine matters so, no complaints! I am usually only there for routine matters so, no complaints! More

by PEFARSEE Verified Customer Verified Customer

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We have always had good service here. The customer service reps are always nice and the technicians know what they are doing. The customer service reps are always nice and the technicians know what they are doing. More

by DOUGLAS53151 Verified Customer Verified Customer

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When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues. More

by GREENHEE3 Verified Customer Verified Customer

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Very thorough and helpful in getting me in late notice and taking care of all my problems. and taking care of all my problems. More

by MCBELL0215 Verified Customer Verified Customer

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No one called me and told me my car was ready. I ended up calling to find that it had been ready for a while. I ended up calling to find that it had been ready for a while. More

by MKOSCINSKI Verified Customer Verified Customer

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On time service was good no delays sitting area is clean short video of inspection provided short video of inspection provided More

by jvohla Verified Customer Verified Customer

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Service is thorough and competent. Work is completed in a timely fashion. Maxwell is an excellent customer service tech Work is completed in a timely fashion. Maxwell is an excellent customer service tech More

by SDAHLKE Verified Customer Verified Customer

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