Matthew Tillapaugh | Page 38

I bought a 2013 Mazda CX5 on April 30, 2013. I have waited to write this review as I wanted to see how the car drove for a few weeks before I commented. I have to say the salesmen, Junior Hammond and waited to write this review as I wanted to see how the car drove for a few weeks before I commented. I have to say the salesmen, Junior Hammond and Matt Tillapaugh, were excellent to work with. They were both kind and professional. They were able to answer any question I had. It took a few weeks to come to an agreement on price but at the end of the day they made the deal happen and I was able to support the local economy instead of going out of the area for a better price. Matt worked hard to make the deal happen, he was fairly new to car sales but did an excellent job. I had no idea he was a new employee. Junior took his time showing me how everything worked on the new vehicle and made sure I was comfortable before I left with my new purchase. This is a great dealership to work with. They are attentive but not overly agressive. I took my time deciding on this vehicle and visited many other dealerships. This dealership was by far the most attentive and professional. I highly recommend you visit O'Daniel Auto Mart/Mazda. I love my vehicle, I am getting better gas mileage than expected and I love the way it handles. It is a small SUV but drives much more like a car. It was very easy to adjust to driving, especially since Junior spent so much time making sure I was comfortable and understood how everything worked. I received emails from various management people throughout this process. All of them were kind as well, the only mildly negative comment I would offer is, I was emailed and/or told by more than one management person that I would be receiving "coupons" in the mail, which to date I have not received. Thank you to O'Daniel Mazda and especially, Matt and Junior! More

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I started my search for a vehicle on the internet. Matt picked up on the information and contacted me immediately. He followed though on all of my concerns and was very informative and found answers for al picked up on the information and contacted me immediately. He followed though on all of my concerns and was very informative and found answers for all of my question. He walked me though the whole process of purchasing my car. I am very happy with the whole process,from the first time he called me to the day I drove my vehicle off the lot.He has even contacted me after the purchase, to make sure all was going good. He has assured me that he is still there to help me out,If I have any question or concerns on the Mazda 5,that I purchased. He was very understanding and very knowledgeable about what he was doing.He took me to George,for the financing of the vehicle and he,too,was very good to work with. Both men made my buying experience the best. I would recommend anyone looking for a vehicle to call them or contact them by e-mail.. E-mail messages were always answered in a timely manner. Great Place to do business,and both were great people to work with. More

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This dealership is AMAZING! I went in to drive the CX-5 (which I love) and Matt greeted me at the door. He is a great guy, very knowledgeable, friendly and not at all the typical "car salesman". He took me (which I love) and Matt greeted me at the door. He is a great guy, very knowledgeable, friendly and not at all the typical "car salesman". He took me out for a test drive and explained all the great features in the CUV. I told him I thought it was a great fit and they went to work on putting together a very fair deal. Matt left for vacation the morning after we signed for it and his teammate Jr took me through the car the next morning (it was too late the night we bought it, we wanted everyone to go home!). Jr took over an hour to explain the manual (what some of the nights mean, where to find things), hooked up my iPhone, called to get my trial of Sirius started, got all the auto settings to my preference and sent me away. He did not benefit directly from the sale and still took all this time with me to go over the car to make sure I was comfortable. The Mazda team (including their great Business Manager Todd- who went out his way to find a buyer for our trade-in by calling a bunch of his contacts) should be commended on their laid back, no pressure approach to a very intimidating process. I drove most of the cars in this class (some a couple of times) and the Mazda CX-5 surpassed them all. It is the best value for the money, best MPG (23 in the city!!!), and loaded with features that would cost $2-$5k more on other vehicles (Escape, Rogue, Tiguin, Compass, etc). Combined with the winning team at O Daniel Mazda, this was the best purchase I have made in a long time. Visit them and take a look at Mazda, they are doing some great things! More

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My experience with O’Daniel was very good. I had pretty much settled on a CX-5 based on my research of various Internet sources. When I stopped by O’Daniel I was met by Matt. I let Matt know what I wante much settled on a CX-5 based on my research of various Internet sources. When I stopped by O’Daniel I was met by Matt. I let Matt know what I wanted and what my color options might be. I indicated I was a few weeks away from a purchase. Matt showed me a CX-5 and demonstrated some of the various options. Over the next few weeks Matt located cars not on their lot that my meet my needs. He kept me informed with no pressure to purchase. We I was ready I came back and test drove a car on the lot that happened to be perfect. Matt and Todd work a deal that was fair. The finance meeting with George was simple, quick, and no pressure to purchase other items. Then after the purchase, Matt made sure we understood all the operational features or the car and gave us a basic understanding of the accessories. I would certainly work with Matt and the team again. More

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Matt Tillapaugh made me feel good about this car. He was very informative and not over-anxious (not pushy) to make a sale. I really appreciate his knowledge and attitude which made this a very positive expe very informative and not over-anxious (not pushy) to make a sale. I really appreciate his knowledge and attitude which made this a very positive experience. And, I will look him up the next time I'm in need of a new-used vehicle. Thank You! More

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We had a great experience with Nick Sheets and Matt Tillapaugh. They were both every efficient and friendly. Also very knowledgeable. Nick assisted us on our first visit to the lot and helped us beg Tillapaugh. They were both every efficient and friendly. Also very knowledgeable. Nick assisted us on our first visit to the lot and helped us begin our selection process. Matt helped us on our second visit where we finalized our decision. We returned on Monday to finish the paperwork and met with Nick again. A great team. We appreciated the fact that they were not territorial and worked cooperatively. Good follow-up too. More

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Excellent customer service all around. Before, during and after purchase was excellent. Overall a laid back dealership. There was more pressure to get me into the car that was the best fit for me rather than after purchase was excellent. Overall a laid back dealership. There was more pressure to get me into the car that was the best fit for me rather than the car that was the best fit for them. Sales staff was extremely friendly even after the sale, ensuring that anytime I was at the dealer, I was as comfortable as possible. Matt was an excellent sales rep, knowing nearly everything about his inventory and openly admitting if he wasn't entirely sure. Given my experience with the dealer I would absolutely recommend this dealer for anyone looking for a car. More

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2nd lease from this dealership, as always, there was great service and friendly, helpful people! Wish they had a dealership in Warsaw, IN, not such a long drive to get to them! great service and friendly, helpful people! Wish they had a dealership in Warsaw, IN, not such a long drive to get to them! More

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Matt did a great job of helping me to find a car that I was truly happy with and got it down to a price that was perfect for me and my family. I could not have been happier with the service that I received was truly happy with and got it down to a price that was perfect for me and my family. I could not have been happier with the service that I received from Matt. Will keep him in mind when purchasing my next vehicle. More

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Buying a car is always stressful because you want to make the best purchase possible to benefit your daily needs. Matt worked very hard to find me the exact car I was looking for the time I spend doing busin the best purchase possible to benefit your daily needs. Matt worked very hard to find me the exact car I was looking for the time I spend doing business with him. I must say he was very accommodating to my wants and needs as a buyer, and I truly believe he cared deeply about my concerns when I was looking for a car at their dealership. Not only did Matt go out of his way, but the whole company did everything in their power to make sure I was happy with my experience. I will not only look into doing business with O'Daneil Mazada again, but I will definitely refer people to this location first before any other place. More

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