Matthew Reid
Matthew Reid at Joe Machens Toyota

Matthew Reid | Page 8

Service Advisor

Joe Machens Toyota

1180 Vandiver Drive
Columbia, MO 65202

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75 Reviews
not yet
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75 Reviews

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75 Reviews of Matthew Reid

April 22, 2018

Dealership Rating
Employee Rating

Good, but wait time was a little bit too long This is the first service for a new vehicle. It took 1.5 hour for just tire rotation and multiple points inspection. It seems to me a little bit too l More

by LI.MINGSHAN62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2018

Joe Machens Toyota responded

Thank you for the honest feedback. We are happy to know you had an overall positive experience. We appreciate you and your business!

April 16, 2018

Dealership Rating
Employee Rating

Camry Service Thank you so much for such excellent service. The waiting room is relaxing, and the staff are very friendly. I will be sure and return for future serv More

by Golden Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2018

Joe Machens Toyota responded

Thank you for the great feedback! We are happy to hear you had excellent service! We appreciate you and your business!

April 15, 2018

Dealership Rating

Not worth the time Service takes way too long, is expensive, and they try to sell you things you don’t really need. Even with an appointment it will take minimum two hou More

by norberg.joshua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 16, 2018

Joe Machens Toyota responded

Joshua, we sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback. We have alerted our management team and will investigate the situation further.

April 15, 2018

Dealership Rating
Employee Rating

Oil Change Went in for oil change. Always professional. Informed of upcoming issue with breaks that could be a safety matter, but did not try to push, only reco More

by GHYLLIYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2018

Joe Machens Toyota responded

We appreciate the great feedback! Thank you for choosing Joe Machens Toyota for your vehicle needs, we are happy to know you had a great experience!

May 05, 2017

Dealership Rating
Employee Rating

Recall warranty work Matt has been extremely helpful and professional with regards to getting parts and appointment available for us on our recall issue. It was done fast More

by Howald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2017

Joe Machens Toyota responded

Thanks for your visit! We are happy to have met your recall needs in a timely matter! We look forward to taking care of your future parts and service needs as well!

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