Matthew Moravec

Had my 2019 CRV in for inspection today, 5/16/24. My service representative was Matt who was extremely friendly, knowledgeable, and kept me updated while I waited for my car to be completed. I would My service representative was Matt who was extremely friendly, knowledgeable, and kept me updated while I waited for my car to be completed. I would highly recommend Matt, and Scott Honda’s service department. More

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I generally find employees at Scott Honda to be friendly and helpful, and the service efficient. This visit was no exception. and helpful, and the service efficient. This visit was no exception. More

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I left Scott Honda last week knowing my car was thoroughly checked. Matt was thorough and patient and took the time to explain everything that was done to my car. It was a great experience. thoroughly checked. Matt was thorough and patient and took the time to explain everything that was done to my car. It was a great experience. More

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Service Rep Matt provided excellent service. He even looked me in the eye and shook my hand when we were done. May sound trivial, but Matt’s contact with the customer is exceptional.that small He even looked me in the eye and shook my hand when we were done. May sound trivial, but Matt’s contact with the customer is exceptional.that small gesture tells the customer that you care. By the way, the mechanical service was without issue, More

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Great experience. I went in for an oil change and technology concern. They went out of their way and offered to do my inspection while I was there since it was due nex I went in for an oil change and technology concern. They went out of their way and offered to do my inspection while I was there since it was due next month. Which saved me a trip and I really appreciated that. Only thing I wish was that after they factory reset my car they would have helped me reprogram my settings and reset my oil change life. I will definitely be going back. The service was amazing and Matt who I spoke with was very nice and helpful. More

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Great customer service from the reps. Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out Decent, but not perfect work. Disappointing conflict resolution. Let me start off with a positive. I came here on 8/23 to fix my AC that went out. Every single person I met was polite and patient. Grade A customer service from 4 gentlemen (two of which were named Matt). I left pretty satisfied and happy my car AC was working again. That is where the positives end. After arriving home I notice panel gaps on the right side of my bumper. Not a big deal. I send them some pictures immediately. Then I call back and schedule to come back in to get it fixed. I get scheduled for a week and a half later on 9/2. After coming in and waiting a while they tell me that the bumper is misaligned because some work was done prior to them fixing the AC that kept them from aligning the bumper properly. Whether this is true or not, I have no idea. But it does beg the questions shouldn't my car be returned to me in the same state it was in before I handed it to you? The bumper wasn't misaligned before the AC work. More importantly, if you knew the bumper wasn't reattached properly, why not say something there and then? After some back and forth about it with a rep I decided to escalate the issue. I go home and compose an email to send to multiple managers at the service center. On 9/29 I get a phone call from another Manager, Anthony Tracey. Immediately, Anthony's tone is that he's annoyed. He says that he's received my email and that I should make an appointment with the body shop to get the bumper fixed. I immediately decline because the implication is I will have to pay for it. Anthony goes on to mention that the damage may have been done prior to my first visit. I know that they have documentation and pictures of a vehicle's status prior to working on it so I ask him to go back and check those documents, photos, and employee accounts (which he should have done before calling me) and then call me back. Anthony calls me back after some time and confirms that there wasn't a gap beforehand but that he feels there is a gap at the door (which is untrue and irrelevant either way). He finally concedes that they made the mistake of not addressing it in real time and offers to fix the bumper under the condition I pay for any parts needed. I let him know I am at work at the moment but will consider the offer. That was the last conversation we had. Weeks later and Anthony will not return my phone calls or respond to my email. The unprofessionalism is extremely disappointing but in hindsight, not surprising. Anywhere that solicits a 5 star review didn't deserve it in the first place. More

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Always pleasant. Always explaining everything clearly and efficiently. The serviceman today who took care of me was a prince. Always explaining everything clearly and efficiently. The serviceman today who took care of me was a prince. More

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Came here for servicing my car and my experience was top notch.Was helped by Matt who did a great job and made it really easy for me .Dropped off my vehicle since i had to wrap up.something at office and Ma notch.Was helped by Matt who did a great job and made it really easy for me .Dropped off my vehicle since i had to wrap up.something at office and Matt kept me up to date on the progress and and finally confirmed when it was ready for pickup.Even for maintainence provided me with multiple options .Great experience Highly recommended More

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Great customer service. Would definitely recommend. I was there without prior appointment and still got my car serviced. Would definitely recommend. I was there without prior appointment and still got my car serviced. More

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They took care of issues vtc valve under warranty. all work completed in timely manner all work completed in timely manner More

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