Matthew Melone | Page 10

Purchase of pre-0wned vehicle A great experience that was no pressure and professional. Good selection of vehicles and my salesperson was knowledgeable. Been a long time since I’ve A great experience that was no pressure and professional. Good selection of vehicles and my salesperson was knowledgeable. Been a long time since I’ve purchased through a dealership and things have changed for the better. I assumed the price was inflated and low balled and then walked off when they wouldn’t haggle. They stood firm, and after shopping around I knew it was fair so I went back and bought. Highly recommended operation. More

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Excellent Experience The team was great! I have never received such excellent customer service! We came from out of town and they were so very attentive to our time const The team was great! I have never received such excellent customer service! We came from out of town and they were so very attentive to our time constraints. I will be back forr my next car!! I have a heartfelt appreciation for companies that operate like the customer is what keeps their business running. I felt the love in what they do,the passion not just we're out to make a sale. More

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Fast and Easy We were referred to Our sales associate Matthew by a family member who had just previously made a couple vehicle purchases. We contacted Matthew and e We were referred to Our sales associate Matthew by a family member who had just previously made a couple vehicle purchases. We contacted Matthew and explained what we were looking for and our pricing budget. Matthew was straight forward and was able to sell us a vehicle we wanted within our price terms. We arrived at the dealership to meet Matthew in person and three hours later we were driving off the lot in our new vehicle. Travis in finance made the process stress free and easy. Travis new we were on a budget and did not pressure us on an up sale for additional coverage features, but educated us on making sure we had the correct coverage. The payments were within our budget and we left without feeling we were purchased into making a purchase. This was the best experience I have ever had at any car dealership. More

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Wonderful customer service Matt an Travis were amazing got us in and out in 3 hours no pressure. Great dealership an exceptional customer service. Would recommend to anyone who Matt an Travis were amazing got us in and out in 3 hours no pressure. Great dealership an exceptional customer service. Would recommend to anyone who is looking to buy a car stress free. More

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Good cars, good experience, fair price Matthew was great and helped me get the car o wanted. He was patient and endured several test drives of every car i was interested in, all without p Matthew was great and helped me get the car o wanted. He was patient and endured several test drives of every car i was interested in, all without pushing. Things went quickly and easily when I finally Madre my decision. He and the dealership also let me take it to an independent BMW shop of my choice for complete inspection, and Matthew spent the time to drive it there while i followed to see it pin the road, and then he went back afterr a few hours to give plenty of time for the inspection. Overall one of the best used car buying experiences I've had and I've had several over the years. More

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A wonderful buying experience I had a wonderful buying experience from my initial on-line searches which yielded the vehicle I was looking for all the way through my test drive and I had a wonderful buying experience from my initial on-line searches which yielded the vehicle I was looking for all the way through my test drive and ultimate purchase. There was plenty of follow-up from my contacts Matt, Robert, and Drew without actually having any feeling of being pressured. More

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Simply the best I have experienced The staff will do everything possible to make your experience a positive one. They are very professional and strive to make the customer feel right at The staff will do everything possible to make your experience a positive one. They are very professional and strive to make the customer feel right at home. I wish my local dealerships were like this. More

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So easy Matt and the other guys at Certified Benz & Beemer made the car buying experience super easy. They listened to what I wanted and didn't try to push wh Matt and the other guys at Certified Benz & Beemer made the car buying experience super easy. They listened to what I wanted and didn't try to push what I didn't want down my throat. Next time I'm looking for a car, this will be my first stop. More

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Very exceptional dealership Just bought a used vehicle from this dealership and I have only but good things to say about them they where very exceptional and professional in the Just bought a used vehicle from this dealership and I have only but good things to say about them they where very exceptional and professional in the work they pride themselves with and are courteous and helpful to there customers in helping them with that they need. Furthermore they’re very efficient and fast with there work having everything done for me in very little time, I just wanna say thanks to Matt and Travis whom helped me with any questions or problems I’ve had and also ultimately getting me the car I wanted. Thanks Matt and Travis! - Brad More

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Excellent sales, horrible service. I have never been more impressed with a dealer or salesman. Matt Melone came in on his day off to show us a car and made sure that we got exactly what I have never been more impressed with a dealer or salesman. Matt Melone came in on his day off to show us a car and made sure that we got exactly what we wanted. The purchasing experience we had with Matthew and Gene was the best in the business. If I would have known of all the nightmares to follow, I would have bought somewhere completely different. I usually don't give such low reviews but the complete lack of communication and service deserves it. The 3rd party they use to do their window tint are complete amateurs with no experience. My car was at the service center for a total of 11 days while they tinted the windows over and over again. It took 4 times! I was told that I would be meeting with the owner, Jack, when I was going to pick up the car the final time, but nobody seemed to know where he was and he obviously doesn't seem to care. Colin originally started the re-tint process but couldn't get rid of us fast enough. The Shop Foreman, Steve, was very polite. When I dropped off the vehicle, nobody offered to help me unload my car or help carry in any of my stuff as I was juggling two kids with car seats and strollers every time. As of this review, we've had the car for two months and I can't get in touch with anyone to find out where my license plates are! Leaving messages and emails are completely useless with this place. It's amazing how our best car buying experience turned into an absolute horror. Maybe it's because we didn't buy a Mercedes-Benz or a BMW. More

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