Matt Youssef

Worst place on earth they are disrespectful dishonest and lack communication, they made me go back and forth for one week to prove ownership for the vehicle after I provided the registration and they could n lack communication, they made me go back and forth for one week to prove ownership for the vehicle after I provided the registration and they could not take it even though it said all the information that they need because they said it’s expired then I provided another form when I bought the vehicle that has the name and the Vin number and that wasn’t good enough for them after this, they told me to go call my bank and get the papers when I Bought the car So my bank provided it to me after 48 hours and then showed it to them and they said no that doesn’t work then they remembered that all you can go to the title Bureau and get a copy like you told me this from the beginning Then after this, I asked when the car will be done. It was Friday. She said that on Monday, so I was trying to shoot for Saturday and she just kept saying it wouldn’t work. We need the boss or the supervisor to be here so he can submit the papers to Mercedes so they can provide them PIN number I said isn’t the guy that can do this here today she stated yes I said OK. Can he submit these papers today? She said yeah that’s what he is going to do. I said OK so today is Monday any days over and I still didn’t even get a call from the north text message to tell me what happened to the car. I called the person and they hang up on me. Then I called Mercedes and I was transferred to Cody, and asked him what happened. He put me on hold then came back and told me we submitted the papers to Mercedes. We were waiting on the pin number which is that’s what the girl told me that they’re going to do on Friday so I was trying to tell him that and he got all nasty attitude and told me can you please not cut me off when I’m trying to talk, so I said so you’re telling me to shut up another words he said I didn’t say this and hang up on me Then 45 minutes later, the girl text me and told me that they’re waiting on the code and she will let me know tomorrow. I texted her back saying you told me on Monday she claimed she told me no I said possibly on Monday when she literally told me on Monday and that’s why I was shooting for Saturday. And today Tuesday I get a text from them saying they need another 590 because they can’t communicate with the car and they need to dig for 3 hours !!!!!! Lol what a specific number and I guess there is no charge for fixing the problem after the 3 hours digging for it !!!!! Lol wow More

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Amazing Experience! !!! Highly recommended.Thank you Matt for all your help.We will definitely be back.Professional.Prompt.Courteous.Thoughtful. !!! Highly recommended.Thank you Matt for all your help.We will definitely be back.Professional.Prompt.Courteous.Thoughtful. More

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This was probably the most seamless and pleasant transaction I’ve ever had buying a car I cannot say enough about Barry and how easy he made this. He kept me informed every step of the way. I will d transaction I’ve ever had buying a car I cannot say enough about Barry and how easy he made this. He kept me informed every step of the way. I will definitely recommend this dealership!!!! More

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Best selection. Superior Sales/Service Staff. Joe assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! More

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Marlon Redmon was exceptionally knowledgeable and patient while assisting me. I drive off the lot feeling very confident and satisfied. the selection of the staff I met were very friendly and welcomi patient while assisting me. I drive off the lot feeling very confident and satisfied. the selection of the staff I met were very friendly and welcoming! More

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It was a great decision to choose Mercedes North Olmsted to buy my wife her 1st GLS. I was amazed by the very friendly happy attitude in this dealership. They worked with us on every detail. They made it si to buy my wife her 1st GLS. I was amazed by the very friendly happy attitude in this dealership. They worked with us on every detail. They made it simple quick smooth buying experience with upfront pricing with no strings attached. Thank you for surprising my wife with a cake on her Birthday on the day she has the car delivered. I will definitely come for more when due to switch my BMW. Thank you Matt, Joe and mike Sameh and Eva More

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This dealership is amazing! They listen to what you want and very honest in which car is a better deal. I love going there and I definitely trust them. I’m a member for life. and very honest in which car is a better deal. I love going there and I definitely trust them. I’m a member for life. More

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This North Olmsted Merceds-Benz dealership is exceptional!! The staff provides friendly and professional customer service. Sales consultant, Adam Essa, is an excellent Brand Ambassador for this exceptional!! The staff provides friendly and professional customer service. Sales consultant, Adam Essa, is an excellent Brand Ambassador for this dealership. Adam is credible, hardworking and swift acting when it comes to providing the service that clients need. He kept in contact and handled all details throughout my process. I’d recommend him to anyone. It’s because of employees like him that companies thrive and succeed. He’s awesome!! More

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Great experience! We had been leasing a GLC 300. We met Mitch Wolf at the car show many months before the lease end. Mitch kept in touch and one day, on a lark and with We had been leasing a GLC 300. We met Mitch Wolf at the car show many months before the lease end. Mitch kept in touch and one day, on a lark and with no intention of signing a new lease yet, we went to North Olmsted to drive a new GLC 300. Mitch and Matt made us an offer that was better than we expected and we signed a lease without even driving the car. They made the deal very easy and we felt like we were really appreciated as customers. This was our best car buying experience so far. We love our new GLC 300. More

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Since 2007 There is nothing negative to say! It's been such a pleasure working with the staff at MBZ North Olmsted and my newest sales person, Barry Sisler, is a There is nothing negative to say! It's been such a pleasure working with the staff at MBZ North Olmsted and my newest sales person, Barry Sisler, is an exceptional salesman. I was frightened about continuity when I hear Bernie Moreno no longer owned the franchise but there was no need to fear. Professional, personable, a real MENSCH. I could never shop anywhere else. More

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