"Wrongly certified vehicle put lives in jeopardy."
Left the dealership with a dead battery. While trying to resolve this minor problem with little success, about 24 hours later the front passenger wheel locked up. I almost side swiped several cars and hate to think what would have happened had I been on the highway.
Had the vehicle towed to my mechanic and he determined that the brake “carrier bolt was missing and another needed to be tightened resulting in the wheel seizing” at speed. Also concluded that the vehicle “should never have been certified” as it had a “broken motor mount” and “a bad right rear wheel bushing”.
It took 4 days to reverse this sale and I was without transportation during that time.
A Dealership is who you deal with.
Ralph Scheuermann General Manager To be avoided
Lacks people skills and does not know how to prioritize.
One example. After chasing him for a day and a half I finally got hold of him on the phone just before noon of the second day. I suggested this unsafe vehicle situation was a serious problem and could I take 10 minutes of his time to go over it. He said he could only give me 4 minutes then or the next earliest time would be the following day at 11am. I again pointed out the seriousness and legal liabilities and said I could make myself available any time up to late evening. He then took about 15 minutes to reiterate he had no time for me then and he has a rule of not dealing with customers after business hours.
Matt Samis Sales Manager To be avoided
Too many negatives to list here but here’s a few.
Won’t return calls - left 4 messages before he called back
Could not or was not authorized to make a $200 decision
Missed 2 firm commitments related to returning my money.
The Service Department
Clearly there was and still may be something very wrong there
No one has told me why or how this happened or what actions, if any, to correct these acts of gross negligence are planned.
The Dealership had an opportunity to fact check this review before I submitted it.