Matt Reid

Brought my van in 3 times for same issue, dealership kept it for almost a month each time and returned it without fixing issue. Less than 72 hours after picking up the van from the dealerships repair shop th it for almost a month each time and returned it without fixing issue. Less than 72 hours after picking up the van from the dealerships repair shop the last time it completely broke down in traffic and I had to pay to have it towed back to the dealership. Currently my van is still at the dealership with no estimation as to when it will be repaired and returned to me. When asked for updates I was told waiting for diagnostic specialist to look at it, that took 3 weeks. FYI it is still under warranty yet we were charged for repairs the second time it was in the shop. Overall experience zero out of 10. More

by gnjmonday Verified Customer Verified Customer

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Used my jeep for a personal joyride. Dried my fuel, cost visible damage. everything is tracked on my insurance tracker.. be careful leaving your car with them Dried my fuel, cost visible damage. everything is tracked on my insurance tracker.. be careful leaving your car with them More

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You guys service team was respectful and very professional* . I was in and out of there in 45 minutes professional* . I was in and out of there in 45 minutes More

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amazing customer service went after work to change my oil and very quick efficient i would never go to a different dealer oil and very quick efficient i would never go to a different dealer More

by yanezjennifer26 Verified Customer Verified Customer

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This dealership had the used car that I wanted to replace a similar vehicle. Sales staff and financing departments very efficient. Same with the service department a similar vehicle. Sales staff and financing departments very efficient. Same with the service department More

by eric.talisman Verified Customer Verified Customer

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Very helpful staff who kept me informed about my auto repairs every step of the way repairs every step of the way More

by loridosty Verified Customer Verified Customer

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Was promised car would be detailed when picked up, it was mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess th mot. Also there was less than a quarter tank I had to go fill up to get home. The service advisor said to bring back in to hsve detailed. I guess they washed it because there wete still handprints on windows and not cleaned on inside console,windows. They did get the missing organizer pieces for me but i was promised them and they had nit even been ordeted. More

by melome Verified Customer Verified Customer

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Very untrustworthy and unreliable! Lack of customer service and professionalism. Overall I have experienced awful service and I would never buy from or recommend this dealership to any Lack of customer service and professionalism. Overall I have experienced awful service and I would never buy from or recommend this dealership to anyone. This has been a very unpleasant transaction. Would recommend some serious training. More

by lduenas85 Verified Customer Verified Customer

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Took over 6 hours to get a phone call back and than had to talk to several people. To be honest will probably be the last time I buy a car from them. to talk to several people. To be honest will probably be the last time I buy a car from them. More

by ks Verified Customer Verified Customer

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There’s a reason why I came back to this dealership to purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specific purchase my vehicle. They made the whole experience easy, from start to finish. Everyone has been professional, nice and friendly! I want to specifically give Matt W. the recognition he deserves — for going above and beyond and taking care of us. Nate has also been very helpful. Thanks, Elk Grove team! More

by cflaronpsu Verified Customer Verified Customer

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