Matt Fondren | Page 65

I have been a Joe Rizza Car owner since 2003. I have owned 6 cars since then. All purchased from this Dealership the reason in my word SERVICE. They treat me like family and always do whatever service i owned 6 cars since then. All purchased from this Dealership the reason in my word SERVICE. They treat me like family and always do whatever service is required never EVER asking to do service that is not needed. This is very rare in this business world but Ted, Charlotte, Matt, Chris Brad and Santiago has been there since 2003. My next car will also be from Joe Rizza Acura even though I live 48 miles away More

by Sam S Verified Customer Verified Customer

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I would highly recommend this dealership for their knowledge and high quality service department. They truly care about finding answers and getting the job done right. knowledge and high quality service department. They truly care about finding answers and getting the job done right. More

by bcastro11@comcast.net Verified Customer Verified Customer

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Great service!! On the busiest day (Saturday) I went to receive an oil change and was done in 30 minutes top. Professional and efficient service. receive an oil change and was done in 30 minutes top. Professional and efficient service. More

by James M. Verified Customer Verified Customer

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Outstanding dealership. Professional and courteous. Would recommend them to all.Sales personnel and new vehicle support staff pleasant and helpful. They know how to treat a customer recommend them to all.Sales personnel and new vehicle support staff pleasant and helpful. They know how to treat a customer More

by JMACH52 Verified Customer Verified Customer

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The service is always excellent here. I trust them to be honest it’s me, and the work is well done. I will continue to bring my cars here. honest it’s me, and the work is well done. I will continue to bring my cars here. More

by Sandrakozlowski Verified Customer Verified Customer

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oil change excellent service as usual by Matt. Every person is very professional and polite. Everyone is always a pleasure to work with. I prefer to drive to thi excellent service as usual by Matt. Every person is very professional and polite. Everyone is always a pleasure to work with. I prefer to drive to this dealership even if I have several that are closer to my house. More

by dfolmsted Verified Customer Verified Customer

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Excellent service at a reasonable price! I have an Acura and two Honda’s and I will always choose Joe Rizza for my car service over another local dealership. and two Honda’s and I will always choose Joe Rizza for my car service over another local dealership. More

by TAJR04 Verified Customer Verified Customer

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Have been getting my oil change for my Acura 2002 for 18 yrs. Customer service great. Matt always greet me with a big huge smile yrs. Customer service great. Matt always greet me with a big huge smile More

by linniejones Verified Customer Verified Customer

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Defective vehicle they refuse to fix. I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in speci I've had my '19 mdx here 3 times for it slamming in between gear changes and they refuse to fix it as it is considered to be "normal and with in specification". Soon to be going to another dealer for the 4th time. Was even told by the service manager to try taking it to another dealer. This vehicle was leased in November of 2018 along with the purchase of a 2019 TLX with the same powertrain. The MDX slams in between gears and lurches forward hard around roughly 40mph to the point where is sounds like it's going to break a mount off. It has done it since day one and is increasingly becoming worse. It has been to the same dealer 3 times now for this and after the dealer admitted noticing an anomaly and "corporate" coming to evaluate it, the vehicle has been deemed to be with in specification and is fine. I was even told by the technician that “it’s the way I drive”. The loaner vehicle I was given was also a 2019 MDX, that is for the sake of conversation the exact as mine (ie different colors), and it does not do what I'm complaining about at all, nor does my TLX. This is by no way normal or "with in specification" because if it was the other 2 would be doing the same. "Corporate's" response to me on Jan 22nd was after them telling me the same as the dealer did was to "consult my owners manual as to what to do next". On Jan 28th I received another phone call from “corporate” telling me that my buy back request has been denied because it does not meet state and local requirements. This is the response I received after I asked to speak to a supervisor on my Jan 22nd call. Again, I asked today to speak to a supervisor and the instant response was “No”. I have dealt with a lot of companies on my time on this earth and not once have I ever been told “No” when asking to speak to management. This is completely and utterly unacceptable in any shape or form to treat a paying customer like this!! I also have had issues with my TLX to the point where I've had to take it to another dealership to have it fixed because the purchasing dealer can't. These issues were also deemed to be "with in specification" and "the way I drive". There are still outstanding issues that haven't been resolved, such as my proximity sensors on my TLX that do not work that I've been advised to just "turn off' by the dealer. I have owned now 5 Acura vehicles on top of countless other Honda products and I can not believe the way I am being treated with the 2 current ones. I pay almost $600 a month for a "luxury suv" that shifts like a dragster and that is "mechanically sound". I have to keep paying for a defective vehicle for an additional 2 years? I have a feeling that shortly the transmission is going to break while my wife is driving it with my 2 kids in the car in the middle of the winter. This is not right, I should not have to lease a ticking time bomb. I should not have to deal with any of this. I should not have to continually have to make trips to the dealer during work hours for the same issues. This experience will certainly have lasting effects on my view of the brand going forward. More

by MichaelDust Verified Customer Verified Customer

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Everything was very good as usual everybody is very Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and Everything was very good as usual everybody is very polite and nice job as always done right in on time as they stayed Each person is very polite and business like to pleasure to be there More

by BJ.MURPHY Verified Customer Verified Customer

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