Matt Fondren | Page 85

Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good customer, i.e. all my service (Including tires) since the vehicle's purchase has been at Rizza, the service department worked out a "One Time Customer Goodwill Split Repair Per ACURA"." Rizza has a great service team. More

Report | Print

My wife and I have been Volvo purchasers/owners for over 25 years. We were treated very well at the Volvo dealership, where we knew the owner. The Professional Service we received at Joe Rizza Acura, from t 25 years. We were treated very well at the Volvo dealership, where we knew the owner. The Professional Service we received at Joe Rizza Acura, from the time we met Ahmad Aburas, test drove the car with Otis, then worked with Tim Granger and Paul Kay to get the paper-work done was exceptional. It was a WOW from beginning to end. The staff even introduced my wife to Matt in the Service Department, as she is very careful to maintain her vehicle, and likes to know who will be working on her car. We are not normally letter writers, or on-line reviewers, but in this case we felt obligated to take the time to praise each of the staff for professionalism and exceptional service. We also sent a letter to Senior Management at Joe Rizza Acura to compliment those we dealt with during the research and purchase. We feel it is only proper that we share the same information here at DealerRate.com. More

Report | Print

Always a good experience. I have been going to the dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX More

Report | Print

I own two Acura MDXs both purchased new from this Joe Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since the Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since then my mother (RDX) and my sister (MDX) both bought new Acuras from this dealership on my recommendation. I also recommended the dealership to a friend who leased a TL from Rizza and and to another friend who purchased a new TL for his wife. I have used Rizza to service my vehicles because very much like John, Ted Jurick is honest, knowledgeable, and trustworthy. Bringing a vehicle in for service used to make me feel uncomfortable and vulnerable. I was always afraid of being hit with add-on service items that I didn't need or want. With Ted, I trust him like a family member. He and his team, Charlotte, Chris, and Matt, are extremely professional and accommodating. They keep my vehicles up to date with all of the scheduled service items that are required and in the event something breaks down I can count on them to accurately diagnose and repair my vehicles without fear of unnecessary add-ons. The reason I continue to use Rizza for all of my service is because of Ted and his team. I have a choice for service and as long as Ted is running the service department I will continue to use Rizza. BTW - I am not happy that John is non longer with Rizza Acura and that will likely impact my purchases going forward! More

Report | Print

The purchase of my new TL from you was one of the most pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt, Ted, Brad, Charlotte and the rest of the of the team continuously offer in any/all issues addressed. Having dealt with Lexus, BMW, and Porsche, these brands are not even comparable. Kudos to you and your team! Greg Kredens More

Report | Print

The service dept is always great. They review the issues with me and their recomendations. Never high pressure sells, much appreciated. Worked with service to set appt for recall issues to be performed with me and their recomendations. Never high pressure sells, much appreciated. Worked with service to set appt for recall issues to be performed in future and arranged for loaner. Thanks! Great all around. Thanks again. jim More

Report | Print

Despite service light on for both oil change and differential fluid change, Matt checked to make sure duplicate fluid change was not needed and clearly explained what is needed for next appointment. differential fluid change, Matt checked to make sure duplicate fluid change was not needed and clearly explained what is needed for next appointment. I only received exactly what the car needed and got a complementary car wash so it was a great value for an oil change. My wait was comfortable with TV and computer access as well as touring the showroom. More

Report | Print

Acura in Orland Park has the best service department that I have experienced in all of the years that I have owned a vehicle. When I schedule an appointment my vehicle is pulled into the service bay immedia I have experienced in all of the years that I have owned a vehicle. When I schedule an appointment my vehicle is pulled into the service bay immediately. Once my vehicle is on the rack, the wait time is exceptional. In 2013 I will be in the market for a second vehicle. Acura in Orland Park is my first choice just because of the service department. Acura in Orland Park has a fantastic service team and also a dynamite service manager in Ted Jurick, for which I have dealt with him regarding a problem that I encountered in 2012. Keep up the good work. More

Report | Print

Every time my wife takes her car in to Acura for service, she is always talking about how great the service is. This dealership was the best I've ever purchased a vehicle from. They are the "GREATEST". she is always talking about how great the service is. This dealership was the best I've ever purchased a vehicle from. They are the "GREATEST". More

Report | Print