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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
602 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

13 yrs, 8 mos

Languages Spoken

English English

4.9

602 Reviews

Write a Review

602 Reviews of Mathew Rivera

October 25, 2025

Dealership Rating
Employee Rating

The service department was excellent and had my car in and out in a timely manner. More

by dylanryan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems, Lauren Fusaro

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Oct 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear our service department provided efficient and excellent service. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2025

Dealership Rating
Employee Rating

Courteous and timely service Appointment was in time. Everyone was polite Great service, efficient, timely and courteous, not a long wait More

by NANCY.VALLARO
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Oct 24, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that your visit went smoothly and that our team provided courteous and efficient service. We appreciate your feedback and look forward to assisting you again!

October 22, 2025

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Employee Rating

Matthew was quick to rectify a system issue that did not reflect the free oil change. He was professional and thorough. More

by Maddieschmutz
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Oct 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re pleased to hear that Matthew handled the issue quickly and professionally. It’s great to know he provided thorough service and ensured everything was resolved to your satisfaction!

October 19, 2025

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Employee Rating

Easy in and out. Minimal upsell. Takes care of my RAV4! Service department knows it's stuff. More

by SELBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We’re glad to hear your visit was quick and easy, and that our service team took great care of your RAV4. We appreciate your trust and look forward to seeing you again!

October 19, 2025

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Employee Rating

They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 18, 2025

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Employee Rating

Had a pleasant experience. The DCH Toyota technical team provided professional service and Mathew shared technical advice and recommendations for my next appointment. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg sent me the service video. Thank you!

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Oct 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear our DCH Toyota team provided professional service and that Mathew was helpful with his advice and recommendations. We appreciate your trust and look forward to seeing you at your next visit!

October 16, 2025

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Employee Rating

The atmosphere is very welcoming. Everyone was polite , attentive and efficient. Except for the child who was screaming for 45 min the wait time was OK. I would have preferred watchin More

by LEONIDO427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re so glad to hear that the atmosphere was welcoming and that our team was polite, attentive, and efficient. We apologize for the disruption caused by the child’s screaming and appreciate your suggestion regarding the children’s area. We’ll definitely take that into consideration to improve the experience for everyone. We’ll also look into providing more varied entertainment options! Thanks again for sharing, and we hope your next visit is even more enjoyable.

October 15, 2025

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Employee Rating

Matthew Rivera has been very helpful and accommodating. Our vehicles have been checked and serviced in a very timely manner More

by cchiacchia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Oct 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that Matthew Rivera has been helpful and accommodating, and that your vehicles were serviced promptly. We appreciate your kind words and continued trust in our team!

October 09, 2025

Dealership Rating
Employee Rating

Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

October 02, 2025

Dealership Rating
Employee Rating

I had a great Experience working with Matthew Rivera he was very professional throughout the process More

by Charles.Krasinski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Matthew Rivera. His professionalism and dedication truly make a difference, and we're glad it showed throughout your process. We appreciate your support and look forward to assisting you again in the future!

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