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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
567 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.9

567 Reviews

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567 Reviews of Mathew Rivera

July 25, 2025

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Employee Rating

Visited the dealership for recall matter. I was late due to traffic jam. Despite being 15 min late, I was able to keep appt made 3 wks prior. Mathew was absolutely professional, pleasant t More

by karentillman2
Service Price Transparency
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Recommend Dealer
Yes
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Jul 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Mathew was able to accommodate you despite the delay and that his professionalism and pleasant demeanor made a positive impression. We agree—he’s truly an asset to our team! We appreciate your kind words and look forward to serving you again.

July 18, 2025

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Work was performed in a timely manner and cost was right at estimate . My truck rides nice . Nice job . More

by BONESAWSRDY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed on time, within the estimated cost, and that your truck is riding smoothly. We appreciate your trust in us and look forward to helping you again in the future!

July 05, 2025

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The person is very good and excellent attention good service Mr Rivera thank for your assistance in my cars More

by YOYITA1102
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Service Time
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Recommend Dealer
Yes
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Jul 05, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're glad you had a great experience, and Mr. Rivera truly appreciates your recognition. We're always here to help with your cars!

July 05, 2025

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There is good service and good communication. Everyone is nice and the work is of good quality. More

by STEPHANMAFFIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jul 05, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you had a great experience and appreciated the service, communication, and quality of work. We look forward to seeing you again!

July 03, 2025

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Good service. Mr. Rivera listened to my concerns about the car and resolve the problem. More

by JAYAPSYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear Mr. Rivera took care of your concerns and resolved the issue. We'll be sure to pass along your kind words!

July 01, 2025

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very fast and efficient, kept in contact and they sent a video explaining what they did which was a great resource ! More

by CARLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear the team was fast, efficient, and kept you informed throughout the process. It's great to know the video explanation was helpful—transparency is important to us! We appreciate your support.

June 30, 2025

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Employee Rating

Very professional I can complain about the service The customer service is great really I have nothing to reproach you and it is always a pleasure to do my car service with you. More

by DIONGUEL724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jun 30, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you find our service professional and our customer care exceptional. It’s always a pleasure to assist you with your car service, and we look forward to continuing to provide you with the best experience possible.

June 28, 2025

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My experience at DCH-Toyota is always friendly. I am confident that each representative is knowledgeable about whatever issues our vehicles may be having. We are a Toyota-driving family, so DCH-Toy More

by Delvin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jun 29, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and continued loyalty! We're honored to be your trusted Toyota dealership and to serve your Toyota-driving family. It's great to hear that our team consistently provides friendly and knowledgeable service. DCH Toyota will always be here for you — thank you for making us your home!

June 24, 2025

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Employee Rating

Excellent service and very well in tune with my problem and needs all were professional More

by JOSEPH.UVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jun 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was attentive to your needs and provided professional, excellent service. We appreciate your trust and look forward to assisting you again!

June 19, 2025

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Employee Rating

Scheduled service was completed quickly and without issue and they provided a detailed report on the condition of my vehicle. Excellent work More

by emblatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your service was completed swiftly and that our detailed vehicle report met your expectations. We appreciate your kind words and look forward to serving you again!

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