Mathew Povroznik

Great service. Matt took great care of me and the dealership communicated promptly. Highly recommend. Matt took great care of me and the dealership communicated promptly. Highly recommend. More

by richard.sittema Verified Customer Verified Customer

Report | Print

Matthew and the team are always so helpful and kind. Everything I needed done was taken care of and completed well. Everything I needed done was taken care of and completed well. More

by Jacquie1980 Verified Customer Verified Customer

Report | Print

Very good service and accommodating. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. More

by RPUZZITIELLO Verified Customer Verified Customer

Report | Print

My experience with Mat Povroznik, the service advisor, was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having a problem. I come in with two problems 1). Tire pressure monitoring system failed. It was fixed but I noticed, when the car was returned to me, that the left front tire reads 5psi less than the right tire. Since the car does not pull to the left, this may indicate still a bad sensor. Needs to be checked out. 2). The instrument panel ( speedometer, tack, clock,etc) and the information screen in the middle of the dashboard FADE OUT as you start driving. It can vary from simply being very annoying to not being able to read the information neither in the information nor instrument panel This is a real problem and haves to be fixed. More

by BILL44111 Verified Customer Verified Customer

Report | Print

Excellent Service staff offers excellent customer service. I was kept informed all through the service performed service. I was kept informed all through the service performed More

by JEFFC6 Verified Customer Verified Customer

Report | Print

Best bmw ever, all of the staff members are very professional and friendly. I will highly recommend! professional and friendly. I will highly recommend! More

by PATRICIAWALKER87 Verified Customer Verified Customer

Report | Print

Orderly, clean and very customer oriented. Waiting room was clean and comfortable. Explained service completely Waiting room was clean and comfortable. Explained service completely More

by SRNICK Verified Customer Verified Customer

Report | Print

Always great service, never suggest anything that isn't needed. Glad we purchased the car from Westlake and will purchase again from the dealership. needed. Glad we purchased the car from Westlake and will purchase again from the dealership. More

by RICHARDBRYSON65 Verified Customer Verified Customer

Report | Print

Everyone is always very pleasant and responsive to any concerns or questions. Appointments are timely and thorough. concerns or questions. Appointments are timely and thorough. More

by DHROMI22 Verified Customer Verified Customer

Report | Print

I waited for over 2 hours for a standard scheduled maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back maintenance appointment. When they finally brought me my vehicle, I started it and the driver restraint system malfunction light was on. I went back in and told them and this, and waited 15 more minutes or so until they figured out how to make it go away. I then left, and less than a mile down the road a tire pressure alert came on. All of this was annoying but I let it go. This was 2 months ago. I’ve driven about 1000 miles since then and the other day wiper fluid needed to be added. I opened my hood for the first time since the service and there was a towel just sitting in there. Seriously? Even though it’s been two months I decided to write this review after finding the towel. The service needs to be better. One star given because the service coordinator person I dealt with was pleasant. The star is for him. More

by MSKATIECLEVENGER Verified Customer Verified Customer

Report | Print