Mary Lata | Page 2

Our Ford Explorer was taking to Bozard for a new transmission the week of 01/18/2021. While the car was there, I worked with Mary Lata and Dawn McStine. Both of these ladies were very professional transmission the week of 01/18/2021. While the car was there, I worked with Mary Lata and Dawn McStine. Both of these ladies were very professional, know their information and kept us up to date on the status of our vehicle. A few days after we picked up the car, the service engine light came on. We contacted Mary and she told us to come by to diagnose the problem. When my wife arrived Mary and the tech was waiting outside and they had the diagnosed the reason for the check engine light within minutes. We live in Orange Park and it is about a 45 minutes drive to Bozard but for any future repairs, I will be bringing my car back to Bozard. In the near future, we will be looking at getting a new vehicle and there is only 1 Ford Dealership that I will go to and that is Bozard. Thank you Mary and Dawn for all your help and service. More

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I am very pleased with the service I received today at Bozard Ford .they took and treated us like family. Our salesman Luis Crespo is the Best and helpful when you have questions and problem .Out visit Bozard Ford .they took and treated us like family. Our salesman Luis Crespo is the Best and helpful when you have questions and problem .Out visit was because backup camera had problems , they installed new one .Glad we bought our Gord there. Barbara Crow More

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Super car buying experience! Everyone was friendly and helpful! The entire buying process took less than two hours. I had great experience with my 2013 Ford Fusion Hybrid so buy Everyone was friendly and helpful! The entire buying process took less than two hours. I had great experience with my 2013 Ford Fusion Hybrid so buying a 2020 Lincoln MKZ Hybrid was really easy to do. The Bozard Ford Lincoln team is very responsive to customer needs! More

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Quick service Personnel very friendly and service oriented. Service satisfactorily completed in less than 30 minutes. Very pleased with the experience. Will of c Personnel very friendly and service oriented. Service satisfactorily completed in less than 30 minutes. Very pleased with the experience. Will of course continue to use this service. More

by EMAETOZO Verified Customer Verified Customer

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Done right I had some work done at a local shop and had to take it back several times and it still was not right. I went to Bozart Ford and explained to them tha I had some work done at a local shop and had to take it back several times and it still was not right. I went to Bozart Ford and explained to them that I just wanted it done right. I went for a ride with the mechanic and had the chance to tell him exactly what the problem was. When I picked it up, looked at it and drove it I could tell right away that it was done right. Thanks to the truck service department for getting it done right the first time. Ford F350 Super Duty owner Rick Reed More

by REEDHARLEY2 Verified Customer Verified Customer

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Recall/Diff Leak Service Had my car in for a leak in the rear differential and an airbag recall. The advisor was very professional and helpful, and the service was done quick Had my car in for a leak in the rear differential and an airbag recall. The advisor was very professional and helpful, and the service was done quick and cheap. More

by SETHT1204 Verified Customer Verified Customer

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Right Job- Minimum Time! Always done quickly and correctly 😆 Best service department I have ever experienced 👍👍🇺🇸 I like the fact they honor the appointment time an Always done quickly and correctly 😆 Best service department I have ever experienced 👍👍🇺🇸 I like the fact they honor the appointment time and try to get you out so quickly. More

by chrisoshea1951 Verified Customer Verified Customer

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Excellent Service and personal attention. In this "day and age" where personal attention has left the service industry, it is refreshing to have the Bozard "Quick Lane Team" handle repair In this "day and age" where personal attention has left the service industry, it is refreshing to have the Bozard "Quick Lane Team" handle repair issues with my vehicle. Mary has handled and coordinated my needs in a timely-informed manner, with no surprises. She has an excellent customer service oriented personality to explain an d deliver the repairs on time, her positive attitude sets you at ease!! More

by ROBTREG Verified Customer Verified Customer

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Excellent like always! Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasu Outstanding service, attentive and professional like always. I always bring my 2012 F150 , Best dealership in the North Florida Area. Always a pleasure to visit Bozard. Thank You! More

by KOSIEKNM Verified Customer Verified Customer

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Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More

by Berry05 Verified Customer Verified Customer

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