Mary Jo Preno
Mary Jo Preno at Toyota of Scranton

Mary Jo Preno

Vice President Guest Experience

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
not yet
rated
6 Reviews

Born and raised in Scranton, Mary Jo is all about serving others. Mary Jo worked for many years at her family's restaurant (Preno's), before joining the team at Toyota of Scranton. Mary Jo's emphasis is on customer retention and providing the best guest experience in our area.

Dealership Experience

18 yrs, 10 mos

Industry Experience

23 yrs, 11 mos

Specialties & Trainings

I have a great appreciation for serving others. Focus on empathy, urgency and detail.

Customer Experience

not yet
rated

6 Reviews

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6 Reviews of Mary Jo Preno

October 02, 2025

Dealership Rating
Employee Rating

Toyota Scranton is the best place to get your car serviced. Love the staff and everyone else that works there. More

by RENEELV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Ian Dougherty

Oct 03, 2025

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

October 01, 2025

Dealership Rating
Employee Rating

Very impressed with the customer service the atmosphere even the amenities that you had nothing short of the best experience My wife ❤️ and I ever had. It was also nice to be recognized as a veteran.. More

by RILEYNBEAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Baum, Justin Strouse

Oct 01, 2025

Toyota of Scranton responded

RILEYNBEAU, Thank you so much for sharing such wonderful feedback! We’re honored to know you and your wife had the best experience with us and that you felt welcomed by our team and amenities. Most importantly, we sincerely thank you for your service—it means a great deal to us to recognize and serve our veterans. We truly appreciate your trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 17, 2025

Dealership Rating
Employee Rating

Giving Toyota of Scranton one star, because it is the lowest, is six stars too many! That should tell you all. More

by FITER2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jammie Marcen, james Brown

Sep 19, 2025

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

August 03, 2025

Dealership Rating
Employee Rating

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes
Aug 03, 2025

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

August 06, 2014

Dealership Rating

You won't find any better I have been coming to this dealership for years. I recently purchased my 4th vehicle (all Toyota, Of course) and I must say it was the easiest proces More

by teresa.ann616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Fisher, Omir Omergic, Mike Morrissey

July 18, 2014

Dealership Rating

An insult to the Toyota name Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employee More

by spieretti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Mericle, Bonnie Weber, Brenda Willis

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