80 Reviews
Write a Review80 Reviews of Mary Green
April 12, 2024
Very caring for their customers. Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles More
Other Employees Tagged: Tony Munoz, John Reyes, Jaime O'Neill, Bob Giordano
April 02, 2024
I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More
Other Employees Tagged: sales sales, Armando Morell, Jay Rim, Nixon Gomez , Sales Manager who finalized my sale, (I believe his name is Mike, but he is not listed on this roster)
February 23, 2024
Ana Mayers did a terrific job! Mario Puentes was very kind and helpful as was Steve Escobar. This is a very professional staff and they all made the car buying experience pleasant Mario Puentes was very kind and helpful as was Steve Escobar. This is a very professional staff and they all made the car buying experience pleasant and easy. More
Other Employees Tagged: Mario Puentes, Ana Mayers , Steve Escobar
December 01, 2023
excellent good service, great friendly and responsible people, The waiting time was sufficient to meet the objectives! people, The waiting time was sufficient to meet the objectives! More
Other Employees Tagged: Tony Munoz, Jose Alvarado, Diana Carella, Jaime O'Neill, Bob Giordano
October 27, 2023
Great and friendly staff. They are professional and caring as well. They always service mine and my husband’s car like new. I recommend this dealership. They are professional and caring as well. They always service mine and my husband’s car like new. I recommend this dealership. More
Other Employees Tagged: Mallory Wesner, Fred Radulic, Mario Puentes, Tony Munoz, Michael Park, Jay Rim, Jaime O'Neill, Bob Giordano, Catherine Watkins
October 20, 2023
. I spent more than two hours for a simple periodic maintenance. I don't understand why it took so long. maintenance. I don't understand why it took so long. More
Other Employees Tagged: Mallory Wesner, Fred Radulic, Mario Puentes, Tony Munoz, Michael Park, Jay Rim, Jaime O'Neill, Bob Giordano, Catherine Watkins
September 02, 2023
Always a pleasure to visit Toyota Hackensack for the past 6 years. Staff is always friendly, helpful and looking out for their customers. 6 years. Staff is always friendly, helpful and looking out for their customers. More
Other Employees Tagged: Paulo Almeida
August 01, 2023
I love my Brand New BZ4X Fully Electric Toyota, No more Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer More
Other Employees Tagged: Tony Munoz, Armando Morell, Jaime O'Neill, Bob Giordano
July 22, 2023
Pleasant, professional, kind, understanding, efficient, capable staff, quick to help, able to respond to customers needs, and sensitive. capable staff, quick to help, able to respond to customers needs, and sensitive. More
Other Employees Tagged: Rita and Stephen