Mark Wong is the best at providing AAA service at Audi. I think he'd do the same in any sector.
20 years of support from Mark and team (several years at Downtown Fine Cars) and I cannot recommend Mark and his team highly enough. His team. This dealership. Best in the business.
I have been servicing four Audi vehicles with Audi Uptown. Always been fair to me with my service needs. Professional knowledgeable staff, always willing to go out of their way to make me feel important. Wouldn’t go anywhere else for service.
Uptown Audi has the worst service department I have ever dealt with. They are incompetent and take zero responsibility for their work. It all flows from the top where Mark the service manager is rude and dishonest. He only cares for the rating he will get when corporate sends a survey. His staff botched a repair job and instead of taking responsibility asked me to take the car somewhere else.
Do yourself a huge favor and stay away from this xxxx hole led by a lying bully
The worst service, all he did was ridicule me and patronize me on the phone. I will never step foot in this dealership because of him. We spend so much money on a car but they don't value that business.
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