Mark Owens

I took my 2017 Escape in for an oil change and while waiting looked at the new 2026 Escape. Ended up sitting down with a sales person who took the time to show me a few cars and explain all the features waiting looked at the new 2026 Escape. Ended up sitting down with a sales person who took the time to show me a few cars and explain all the features. There was no pressure, but I drove a 2026 Escape home. I’m completely satisfied with the transaction and, would recommend Ken Ganley Ford if anyone is interested in buying one. More

by Linda Verified Customer Verified Customer

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I went to Ken Ganley for an oil change for my 2017 Escape and drove home in my new 2026 Escape. It was a completely hassle free experience. The salesperson had his work cut out for him because I had so many and drove home in my new 2026 Escape. It was a completely hassle free experience. The salesperson had his work cut out for him because I had so many questions and not sure if I wanted to trade in my car or not. Ended up my grandson bought my car and I traded his car in. Again, this was a smooth transaction. I definitely would recommend Ken Ganley Ford if you’re interested in a new car. More

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Came in for an oil change. Matt was professional and easy to work with. Highly recommend. Matt was professional and easy to work with. Highly recommend. More

by liammcwilliam1326 Verified Customer Verified Customer

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Very welcoming and professional dealer for service. Been to a few and this location is the best in Cleveland. Been to a few and this location is the best in Cleveland. More

by Akin Malas Verified Customer Verified Customer

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It's not the building nor the name on the building. It's the people who run and make the business. It's the people who run and make the business. More

by LARRYDSTUDENT Verified Customer Verified Customer

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Quick and detailed work and amazing customer service. Im very grateful for finding this location. . Im very grateful for finding this location. . More

by Ejackson1006 Verified Customer Verified Customer

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The service department there is great. I have had no issues in the 15 years I’ve been doing business there. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON Verified Customer Verified Customer

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Dylan was my advisor and he was amazing! Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an appointment and he still managed to fit me in. Will definitely recommend friends and family to Dylan More

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Came in on a Saturday with a major electronic issue. Even though Saturday is a short day at the dealership they immediately reacted to the issue to assure the problem was addressed. Totally satisfied Even though Saturday is a short day at the dealership they immediately reacted to the issue to assure the problem was addressed. Totally satisfied they made sure I was taken care of and the issue addressed. Academy award to the Service Department. More

by Earl McCarty Verified Customer Verified Customer

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I was Welcome, and assured everything gonna be ok with my car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. More

by Achill Romeo wamba Verified Customer Verified Customer

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