Mark O'Mally | Page 5

Had excellent service there. Visited on 3 Feb for initial check of my vehicle. Within an hour of dropping it off, they had called me with a solution to the problem. Very speedy response if you ask me. Unfort check of my vehicle. Within an hour of dropping it off, they had called me with a solution to the problem. Very speedy response if you ask me. Unfortunately, the part I needed was in the warehouse in Philadelphia, but they had the part there by Monday afternoon. So when I returned with my vehicle on 8 Feb, they welcomed me back with great friendliness and they had my Crossover ready for pick-up within a few hours of dropping it off. Would have had it done in an hour, but they needed to get an additional part from a nearby supplier to complete the job. But despite the surprise setback, the service associate contacted me a few times keeping me apprised of the situation and was very nice to work with. Highly recommend getting your vehicle serviced at this dealership! More

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I brought my vehicle in because my driver's side headlight was out as well as one of my directionals. They took my vehicle in right away, gave me an approximate time and price quote and then they g headlight was out as well as one of my directionals. They took my vehicle in right away, gave me an approximate time and price quote and then they gave me a ride home. On the way home they called and said my vehicle would be ready in about 45 minutes so my son drove me back since he was driving over there as well (coincidentally also to replace a headlight). The price quoted was accurate. I always like the people at Lannon. They're always super accommodating, friendly and courteous. The lady at the sales service check in is always super pleasant. More

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I have a GMC Yukon XL. I had visited 2 different GMC dealers in the area and neither were able to properly fix a front strut after multiple visits to each dealer. A friend also has a GMC Yukon XL and dealers in the area and neither were able to properly fix a front strut after multiple visits to each dealer. A friend also has a GMC Yukon XL and recommended Lannan after hearing my story. I also read the dealer rating on this site and decided to give it a try. Not only did Lannan fix my front strut, they also fixed my front door hinge without me asking them to do it. I had one of the GMC dealers try to fix the hinge, but they said it was only fixable by the body shop, which is why I didn't mention it to Lannan. Plus, they didn't charge me to fix the hinge and fixed the strut under warranty. I also tend to have trouble with the seals on my tires/wheels which causes a slow leak. I took my truck in again today because of this. One of the other GMC dealer took 3 visits to find the leak on a different wheel and Lannan took 10 minutes to correctly identify the problem. Another plus, they have a shuttle that will take you to neighboring towns, directly to your home! I can understand now why people drive 100+ miles to bring their vehicles here. I fortunately don't have that far to go and will always bring my GMC here for service. Someone should make sure that they give those tech guys a raise! More

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Service resolved my primary concern and also detected potentially catastrophic defects. Noted concerns were reported to PH & H and approvals were received to repair the vehicle and safeguard this driver potentially catastrophic defects. Noted concerns were reported to PH & H and approvals were received to repair the vehicle and safeguard this driver, passers-by and other vehicles on the road. Overall, an excellent service experience on a Friday the thirteenth. Will not hesitate to consider Lannan for future purchases (three teenage daughters)and service needs and recommend this firm to others. Thank You ! ! ! Vincent P. Gianetta Jr. More

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I have purchased multiple vehicles from Lannan Chevrolet. I live a good distance from Lannan and I need my car the same day, and they always manage to accommodate me. They treat you like you are a member of I live a good distance from Lannan and I need my car the same day, and they always manage to accommodate me. They treat you like you are a member of the Lannan family. More

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I have been a customer for 3 years and will continue to do so! Love Lannan and all the folks there. The are convenient and local. do so! Love Lannan and all the folks there. The are convenient and local. More

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I have been using this dealership for 14 years, primarily for there service. I have never had a disappointing experience with there service department in all this time. They have never been manipulative or d for there service. I have never had a disappointing experience with there service department in all this time. They have never been manipulative or dishonest with me in any of the many times I have had to utilize there service department for my vehicles, whether it be under warranty or for normal service. I have always found all the personnel extremely courteous and helpful in every department. I have also purchased a vehicle from the Lowell division of Lannon and was completely satisfied with the experience. More

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I frequently come to this dealership for service and every time I have not been disappointed. Their estimates are quick, precise and fair. The work is done in a timely manner and I have never had to g every time I have not been disappointed. Their estimates are quick, precise and fair. The work is done in a timely manner and I have never had to go back twice for the same repair. Everyone I talk to in the process has been professional and friendly. If I need a ride they do not hesitate to pick me up or drop me off. More

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I find Lannan easily accessible. Great hours. they're right on target with estimating how long it will take to repair. all employees I've dealt with are very personable and make it a happy experience. right on target with estimating how long it will take to repair. all employees I've dealt with are very personable and make it a happy experience. comfortable waiting room with tv and plenty of magazines. More

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I was greeted by name by 3 employees when I walked into the service department. Usually deal with Mark O'Malley but he was busy and Joe stepped right up to process my order. Have always had the best experi the service department. Usually deal with Mark O'Malley but he was busy and Joe stepped right up to process my order. Have always had the best experiences at this dealership working with Mark, Joe or Frank. Have been coming here since 1987 and would not go to another dealer. Work was done in a timely manner and I was informed of additional work that was needed which was functional and also safety related. Can't beat a $17.95 oil change! More

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