Mark Jacobs

They always try to make our experience stress free pleasent and smooth to close the deal pleasent and smooth to close the deal More

Helpful 0

Report | Print

Family friendly. They go above and beyond closing your sale. They are not pushy. They answer all your questions very clearly. They go above and beyond closing your sale. They are not pushy. They answer all your questions very clearly. More

Helpful 0

Report | Print

It been a pleasure dealing john He become a geart freind He always take care very good care for me He always take care very good care for me More

Helpful 0

Report | Print

I guess the problems at Grogan's Towne aren't really Grogan's Towne, they are Chrysler. Chrysler makes poor quality products, that break down, constantly, and cost a lot of money to fix. When fixed, t Grogan's Towne, they are Chrysler. Chrysler makes poor quality products, that break down, constantly, and cost a lot of money to fix. When fixed, they continue to break down, because the parts used to fix them are poor quality, as well. The first battery in my brand new Chrysler only lasted two years. That one was replaced under warranty. The second one only lasted three years, but they only offer a two year warranty, so they wanted to charge over $400 for a battery that would only be warranted for two years. ($400 included the labor and a charging system check that was totally unnecessary, as I knew that the battery was the problem, and I'm no mechanic.) Needless to say, I got a better battery, cheaper, somewhere else, and they installed it for FREE. The new battery has a three year warranty, so if it dies as fast as the last two original Chrysler batteries, it will be replaced under warranty, and won't cost me anything other than the time to take it to be repaired. This isn't the first time I've had issues with the quality of my brand new Chrysler. My husband also owns a new Chrysler, and has had issues with it (not even 10,000 miles on his vehicle at this point), and I have had continuous issues with the dealership service department. They don't keep in contact with you to let you know the status of the repair, and if you tell them you need it by a certain time, good luck. More likely than not, you won't have it back in time. Don't schedule your appointment on a day when you have other commitments. You will be late for, or not be able to make them. Now, with COVID, they aren't even offering a courtesy shuttle. If you have my car in for service, how do you think I'm going to get home, or get back to the dealership to pick it up? Poor communication from the service department, and when you do get your vehicle back, you don't speak to the person who worked on your vehicle. You go the cashier and pay for the work, and then they have someone pull your vehicle around. No one answers your questions, or explains what work was done. Read your slip from the cashier carefully, but don't expect to be able to ask any questions, because the service department employees are ALWAYS on the phone when you arrive, and they will pretend you aren't standing there and they won't talk to you or answer any questions about your service. More

Helpful 1

Report | Print

Sales dept is awesome, service, not so much. Great experience with the sales, very knowledgeable and got the seating done that I asked, service was terrible with previous vehicle, as far as getting to experience with the sales, very knowledgeable and got the seating done that I asked, service was terrible with previous vehicle, as far as getting to vehicle and communication More

Helpful 0

Report | Print

We've been very satisfied with Grogans and especially with John Baertschi. He's why we keep coming back. Love the Jeep. Thanks John Baertschi! with John Baertschi. He's why we keep coming back. Love the Jeep. Thanks John Baertschi! More

Helpful 0

Report | Print

Wonderful Knowledgeable and personable sales staff. Most genuine and honest salesman! Finance department is very professional and respectful, knowledgeable and Knowledgeable and personable sales staff. Most genuine and honest salesman! Finance department is very professional and respectful, knowledgeable and well versed in all aspects of financing. More

Helpful 0

Report | Print

Cross country purchase The staff at Grogan's is amazing. I shopped country-wide for a specific model, and found a tremendous bargain in their online inventory. On arriva The staff at Grogan's is amazing. I shopped country-wide for a specific model, and found a tremendous bargain in their online inventory. On arrival in Toledo, a staff member picked us up and brought us to the dealer. We were introduced to the folks in sales, and the rest is history. From our initial contact via long distance, to delivery, I have to say that my experience with Grogan's was one of the most positive experiences that I have had in making a vehicle purchase. Thanks, Grogan's!! More

Helpful 0

Report | Print

Top notch From the service advisor to to technician to the porters you will not be disappointed. Mark is my advisor, I call him mine because that’s the level of From the service advisor to to technician to the porters you will not be disappointed. Mark is my advisor, I call him mine because that’s the level of service I receive and a trust that’s been built between us. If you choose to go here I would suggest you ask for my service advisor More

Helpful 0

Report | Print

Good dealership John Baertschi is one of the best sales people I know. He lets you make up your mind without being pushy. He is always willing to negotiate a price John Baertschi is one of the best sales people I know. He lets you make up your mind without being pushy. He is always willing to negotiate a price that best fits your budget. Keep up the good work John. More

Helpful 0

Report | Print