Mark Interlicchia | Page 22
Assistant Service Manager
Walter's Mercedes-Benz of Riverside
3213 Adams Street
Riverside, CA 92504
Next time you need service advise or information or just to schedule a service appointment give mark a call. Mark can walk you though the service process and make sure your car is serviced correctly and is done right the first time. Mark is also a car guy and he has a passion for the SL63 AMG and could see himself driving the roads and highways in Italy on a future vacation. He is also in to sports and follows the Eagles, Lakers and Yankees and enjoys playing sports as well. Be sure to stop by his desk and say hello on your next visit.
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220 Reviews of Mark Interlicchia
August 29, 2014
Routine Maintenance and Repairs You Can Trust Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first tim Mark Interlicchia and his service technicians provide exceptional service on our S430 every time we bring it in. Repairs are done right the first time so we don't have to waste time making unnecessary return trips. They provide outstanding professional, courteous and friendly service on every visit. It is very reassuring to have a maintenance team you can trust. Thanks Mark! More
August 21, 2014
Outstanding Customer Service-Mark Interlicchia Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and Since purchasing my dream car in February 2014, Mark Interlicchia has been my service advisor. I have never been treated better! Mark goes above and beyond what is expected of him each and every time I have been in for either a wash or service! He is kind, professional and sincere. I trust Mark and I know that he will take care of my car giving me the best possible service. Recently I had questions regarding service paperwork. Mark researched the problem and immediately took care of the problem. He personally called me to follow up and let me know that the problem had been resolved. I am so appreciative of the time and diligence that Mark takes to make sure his clients get the best possible service! Thank you Mark for all that you do! Thank You Walter's for outstanding quality and service! I couldn't be happier!! More
July 27, 2014
Mark Interlicchia is why I go to your dealership. Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yo Mark's professionalism, integrity and customer service is why I not only keep returning but it's the only reason I drive by 2 dealerships and go to yours instead. He by far goes above and beyond the customer service aspect. Your dealership is very lucky to have an individual of this caliber and performance working for you. Great job! Great service Mark. Thank you! More
Other Employees Tagged: mark inter
June 19, 2014
Service Advisor Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he w Mark Interlicchia is my service advisor at Walters and everytime I take my car in for service I'm always greeted with a warm smile ... I see how he works with his other clients as well and they too are treated the same. Also if it's just a question I have for him I just email him and he returns my email sooo fast. I highly recommend Walters to anyone who wants to be treated with the upmost respect... I don't think I could ever leave to another dealership.... Thanks again Mark for your help.... Janice James More
May 26, 2014
Great Job on the service of my MB Mark I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot I am so impressed with the service of my MB C300 that I decided to trade it in and by a newer MB. I know i will be well taken care of. Mark has a lot of knowledge of MB also customer service. Well mark we will start all over agin with my 2012 MB C250. Sincerely Kelly Young More
March 12, 2014
GFrom the moment I pulled into the service area I was treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engin treated like my customer satisfaction was important. Someone directed me where to park. Mark, my service writer, met me before I shut off the engine. The workorder was handled quickly--all my questions answered. I spent the next hour or so in the very nice waiting area, enjoying a continental breakfast. Then I wandered onto the sales floor--a kid in a candy store. During the course of my relationship with Walters I have struck a friendship with Bob Murray, one of the salesmen. He, like me, is a Vietnam vet, and he also rides a Harley, another experience we share in common. Bob always answers all my questions about the various models on the floor. Walters has a huge inventory. Also, their garage/service area is the biggest I've seen. I currently own a 2009 GL550 which I purchased from Walters. The financing and extended warranty were handled by Wayne Molter. That was in 2010. Wayne and I really hit it off. He made me feel like he really cared about my getting the best possible deal. Wayne is the kind of character that exudes knowledge and confidence with a personality that helps the client relax when a whole lot of money is on the table. I like Wayne. Thank goodness Wayne put me into a good warranty, because the cost is paying off now that there's 52K miles on the GL. Up till now the entire history of my service experience has been excellent. Walters fixes it right the first time, and there's always a loaner vehicle--a big positive for me. Also, they wash and vacume the automobile with every service. I should add that I belong to a family that owns a Buick/GMC dealership in Redlands. As a member of that family, I have become accustomed to great value and service. I have to admit that Walters' service rivals, if not exceeds, the service and value I have come to expect from an agency that has my name on the building. One other thing. There is no comparison between a Buick and a Merceds Benz. More
Other Employees Tagged: Bob Murray, Mark Interlicchia
February 18, 2014
Took my car in for service...My service adviser was more than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes than qualified... professional, kind, friendly and meet all my service needs...i never worry about calling on him no matter what he helps...that goes for all things done at Walters...even getting my free weekly car wash, its a joy...Josh the host is super sweet too......... More
February 15, 2014
My new service advisor Mark Interlicchia was exceptional with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal wi with my service needs these past two weeks super attentive , professional , perfect with communication , kind and patient. As always when I deal with Walters this was another perfect performance A++++++ More
Other Employees Tagged: Mark Interlicchia
November 18, 2013
Fast professional service with very reasonable prices. I used to go to an independent service center to "save" money but it actually ended up costing me more. Highly recommend this place. used to go to an independent service center to "save" money but it actually ended up costing me more. Highly recommend this place. More
Other Employees Tagged: Mark Interlicchia
November 08, 2013
Mark was excellent ! Took great care of my son. I live over 500 miles away and needed extra attentive customer service for my son--- both Mark and Amy over delivered. Very friendly, great service and pri over 500 miles away and needed extra attentive customer service for my son--- both Mark and Amy over delivered. Very friendly, great service and price. Even delivered the car when my son over-slept!! top notch personalized service. More
Other Employees Tagged: Mark I. And Amy !!