Mark Interlicchia | Page 12

I brought my vehicle in to get it's A service. Adam was I brought my vehicle in to get it's A service. Adam was pleasant to deal with he was very nice and took great care of me by getting my vehicle done i I brought my vehicle in to get it's A service. Adam was pleasant to deal with he was very nice and took great care of me by getting my vehicle done in a timely manner. I will be servicing my cars here from now on. More

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Damaged my new Sprinter LTV I brought my 2020 Sprinter LTV in for warranty service on the cruise control. It took them 10 days to fix it and then Adam Garcia called and said "I h I brought my 2020 Sprinter LTV in for warranty service on the cruise control. It took them 10 days to fix it and then Adam Garcia called and said "I have good news and bad news". The bad news was they did almost $6000 worth of body damage to the vehicle. He assured me parts to fix the damaged will be expedited and he would make sure it was handled. He never did and he ignored my calls and messages for 3 weeks. All in all the vehicle was unavailable to me for 2 months. It is now fixed but the level of customer service and dishonesty in the way they handled this was appalling. I urge everyone to reconsider trusting this dealership in the future. I have been advised to seek a legal remedy for the loss of use and the overall indifference they had to the inconvenience they caused. More

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Very satisfied with my GLC 300 MB service. Outstanding service from MARKI INTERLICCHIA , very helpful , kind , patient and friendly . Knowledgeable , explains to me what I needed . ASSET TO WALTERS THANK service from MARKI INTERLICCHIA , very helpful , kind , patient and friendly . Knowledgeable , explains to me what I needed . ASSET TO WALTERS THANK YOU 🙏MARK 👏👍🙏😀 More

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Great service as always My car gave me a low tire pressure warning on the way home late one night. I called and left a message for Cody Burt. Before I my alarm went off in My car gave me a low tire pressure warning on the way home late one night. I called and left a message for Cody Burt. Before I my alarm went off in the morning, Cody had already called and invited me to come in any time that day. We communicated via text on my tire size and availability and by time I arrived he had the tires set aside, a loaner scheduled, and I was in and out in just minutes. Less than two hours later my car was ready. I couldn't ask for better service. More

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very pleased with the staff. we are always very happy with the service dept as very cooperative and willing to work within our schedule. Tyler Usuary is a great leader and his we are always very happy with the service dept as very cooperative and willing to work within our schedule. Tyler Usuary is a great leader and his teammates all go the extra mile. More

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Walters Mercedes is the absolute best. I have been to many dealerships throughout Southern California and none come close to Walters. Mark Interlicchia is one of the absolute best in his profession and i many dealerships throughout Southern California and none come close to Walters. Mark Interlicchia is one of the absolute best in his profession and it’s been both and honor and privilege to be his loyal customer for 4 years. Thank you Mark for being the absolute best. More

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Annual Service Always have had a positive experience at Walters Mercedes-Benz. Worked with service representative Davis Greene and found him to be professional, know Always have had a positive experience at Walters Mercedes-Benz. Worked with service representative Davis Greene and found him to be professional, knowledgeable, and easy to work with. He exhibits the high standards required at Walters Mercedes-Benz and represents the company and staff at this dealership well. More

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Thank you Mark for the always trustworthy service advice and Walter's for the reliable and speedy service and repairs. We have been customers for over 20 years and always received service that exceeded our and Walter's for the reliable and speedy service and repairs. We have been customers for over 20 years and always received service that exceeded our expectations! Keep it up! More

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The best Walters Mercedes and the service advisors are the best. They’re knowledgeable, honest, and cost effective. I won’t trust my vehicle to anyone else. Walters Mercedes and the service advisors are the best. They’re knowledgeable, honest, and cost effective. I won’t trust my vehicle to anyone else. More

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Service center Manager Mark Interlicchia & Alex Ramirez Manager Mark Interlicchia & Alex Ramirez bent over backwards to give me excellent service. I am a second generation Walter's Mercedes customer and my Manager Mark Interlicchia & Alex Ramirez bent over backwards to give me excellent service. I am a second generation Walter's Mercedes customer and my parents stayed with Walter's because of the service they received and I will also. These two individuals took pride in the service they are providing and did so in a very professional manner. More

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