JR Rodriguez
JR Rodriguez at Walter's Mercedes-Benz of Riverside

JR Rodriguez

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
417 Reviews

JR Rodriguez is not only a veteran in automotive service with over 12 years of experience, but also served his country in the United States Marine Corps. He enjoys staying active by running and hiking as well as spending time with his son. JR is a sports enthusiast and roots for the Los Angeles Dodgers, Los Angeles Lakers, and San Fransisco 49ers. The 2015 SLS AMG coupe is JR's favorite Mercedes Benz. He looks forward to assisting you with all of your service needs and will make sure you leave feeling 100% satisfied.

4.9

417 Reviews

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417 Reviews of JR Rodriguez

May 12, 2024

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Employee Rating

Almost no waiting, receptionist professional, friendly, thorough and efficient. JR Rodríguez explained everything well, gave details and a good time estimate. More

by ernstludi
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that JR provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 10, 2024

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Walter’s Mercedes in Riverside always great to me they provide me with a nice loaner when needed and JR Rodriguez is always so helpful I definitely will be back More

by DeniseSs
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Recommend Dealer
Yes
May 10, 2024

Walter's Mercedes-Benz of Riverside responded

Denise, Providing immaculate and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he was so helpful and provided you with a nice loaner. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 26, 2024

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Great Extended Warranty Service My C300 has been trouble free for almost 7 years. I had purchased the 7 Year Extended Warranty and I am glad I did as I had a computer fail one month before the Warranty exp More

by EraSprinter
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Usary , Sam the System Technician

Apr 29, 2024

Walter's Mercedes-Benz of Riverside responded

EraSprinter, We are grateful for you leaving Sam this wonderful review! We are thrilled to hear that Sam took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she quickly found the problem with your Mercedes-Benz C300. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 30, 2024

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Employee Rating

Great customer service. The facility’s restrooms and waiting area is always clean. The snack area is very inviting and stocked with plenty of refreshments while you wait. More

by mercedes3495
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2024

Walter's Mercedes-Benz of Riverside responded

Providing great and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 06, 2024

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GREAT SAFF AT WALTER'S MERCEDES GOOD JOB JR EVERYTHING WAS FIX ON TIME KEE More

by MARCELINO P B
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Recommend Dealer
Yes
Mar 07, 2024

Walter's Mercedes-Benz of Riverside responded

Marcelino, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he got everything fixed on time. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 26, 2024

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JR Rodriguez is my senior service advisor. I recently had my car service there and my service was completed before the stated time. JR extended excellent service and kindness. More

by roan1000
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Recommend Dealer
Yes
Feb 27, 2024

Walter's Mercedes-Benz of Riverside responded

Roan, We are grateful for you leaving JR this flawless review! We are thrilled to hear that JR took phenomenal care of you and could provide you with through and excellent service. We are pleased to know that he was kind and completed your vehicle before the stated time. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 23, 2024

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Walter’s Mercedes Benz in Riverside has consistently provided excellent service for me and my family. The dealership is clean, staff is friendly and helpful, and wait times are manageable. More

by ksykes
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Recommend Dealer
Yes
Feb 26, 2024

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with through and efficient service. We are pleased to know that they were friendly and helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 11, 2024

Dealership Rating
Employee Rating

I brought in my recently purchased pre owned GLE350 for a check up and was pleasantly surprised how efficient and quick the service was. I pulled in without appointment and met by the service receptionist an More

by rogerpolicar
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 12, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this positive review! We are so glad that Jr and the team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. We hope to see you again the next time your Mercedes-Benz GLE350 is ready for service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 10, 2024

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JR Rodriguez was very polite if efficient. I gave him an excellent rating. good communication More

by Healthangl
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Recommend Dealer
Yes
Feb 12, 2024

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing the positive experience you had with JR! We are happy to hear that he provided you with quality and efficient service. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 31, 2024

Dealership Rating
Employee Rating

Excellent service, as always, from this service department & JR Rodriguez. I will always return here for my service needs. More

by Lisa B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Walter's Mercedes-Benz of Riverside responded

Lisa, Thank you so much for leaving JR this incredible review! We are glad to hear that JR took amazing care of you and your automotive needs. We are happy to know that provided you with the service he always does every time you come here. We are honored by your continued business with us here at Walter's Mercedes-Benz of Riverside. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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