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Mark Cook
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Mark Cook
Service Manager
Ciocca Ford Lincoln of Lawrenceville
2920 Brunswick Pike
Lawrence Township, NJ 08648
13 Reviews
13 Reviews
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13 Reviews of Mark Cook
May 08, 2024
Had a great experience. Everyone was very helpful and easy to work with. All my delivery requests were accommodated. Actually had a good time buying a new vehicle. Everyone was very helpful and easy to work with. All my delivery requests were accommodated. Actually had a good time buying a new vehicle. More
by HyperM3
Verified CustomerOther Employees Tagged: Constantin Megherea, Chris Murphy, Douglas Sorge, Jim Catucci, Tony Ramos
Helpful 
April 23, 2024
Nick was great very knowledgeable, went out of his way to make the purchase of the new vehicle as easy as possible to make the purchase of the new vehicle as easy as possible More
by NMCF056
Other Employees Tagged: Chris Murphy, Nicolas Guirand, Tony Ramos, David Espinoza
April 20, 2024
Incredible job by the Ciocca team. Efficient and friendly. Will return in the future. Everyone was respectful of my time. Efficient and friendly. Will return in the future. Everyone was respectful of my time. More
by csrm__
Other Employees Tagged: Constantin Megherea, Chris Murphy, Nicolas Guirand, Douglas Sorge, Jim Catucci, Tony Ramos, David Espinoza, Jackie Krzaczyk, David Foss
April 19, 2024
Problem with the vehicle was resolved in a timely manner. Very satisfied with the service. Very satisfied with the service. More
by WANDRUSHKO52
Other Employees Tagged: Jackie Krzaczyk
April 11, 2024
The service manager is fantastic He listens to you develops a good relationship Feels like working with family develops a good relationship Feels like working with family More
by rmackenziejr
Other Employees Tagged: David Espinoza
April 05, 2024
Awesome! The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Th The service was outstanding and the price was very affordable 👌! Doug was a pleasure to work with and I will recommend CIOCCA to everyone 😀! Thank you for making this visit a great success 🙌. 🙂 . More
by NANCE738
Other Employees Tagged: Chris Murphy, Douglas Sorge, Jim Catucci , Doug
April 01, 2024
They replaced a water pump in my son's 2015 MKZ. Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me Charged him $4,500. I called Mark and he claims it took them 21 hours to make this repair. 21 hours! I spoke with him and he completely blew me off and told me he can not help me with the price. That is an insane price, and a ridiculous amount of hours. That is way above the industry standard and yet Mark refused to adjust the invoice. I guess I am paying for his mechanic's lack of experience with doing this job? 21 hours to change a water pump, that is the kind of experience you are dealing with if you bring your car here. Mark said there is nothing he can or will do for me. Too bad. My college aged son has just learned a very expensive lesson. Do yourself a favor and avoid this place. Calling Lincoln HQ in the meantime while waiting for call from the general manager. Happy to update this review with results, if anything changes. Hopefully, the GM will call me. More
by gnappa
March 10, 2024
Very professional and knowledgeable. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. A trust worthy dealer. Samantha, Mark and Austin were amazing. Clearly a great team. More
by cmoon333
Other Employees Tagged: Austin the technician and the service writer I thought her name was Samantha but I could be wrong. I was in on 3/10/24.
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