Mark Brookins
Mark Brookins at Lithia Hyundai of Anchorage
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Mark Brookins

Parts Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.8
38 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

11 yrs, 6 mos

4.8

38 Reviews

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38 Reviews of Mark Brookins

June 03, 2024

Dealership Rating
Employee Rating

This center needs to hire a service manager, not share one from KIA, also, when you have to pinpoint an issue, why have a mechanic, thats the negative side, the positive, the Mechanic that worked on my fu More

by GOLDIE130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Lithia Hyundai of Anchorage responded

Hello, I deeply regret to hear about your dissatisfaction. I want to assure you that our goal is to go above and beyond for our customers, and I am disappointed to see that this must not have been the case. At your convenience, please contact me so that we can turn this experience around for you. Moises Gonzalez - Service Manager - 907-762-5752

June 01, 2024

Dealership Rating
Employee Rating

Took care of an urgent matter with one of my tires having a screw lodged into it without booking an appointment online. Also the tire arrived within 24hrs and was repaired! Thank you so much! More

by Geordiethisisme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dante Fuentes

Jun 03, 2024

Lithia Hyundai of Anchorage responded

We're glad to hear that our team at Lithia Hyundai of Anchorage could quickly resolve your tire issue! Thanks for sharing your positive experience with us. Safe travels ahead!

April 06, 2024

Dealership Rating
Employee Rating

Arturo was fantastic to deal with. He went above and beyond to ensure my buying experience was hassle free. Justin was up front and explained warranties and maintenance on my Kona. Art More

by GIBSONAFS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Konstantynowicz , Arturo, Fernandez

Apr 09, 2024

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Arturo, Justin, and Jessica provided you with exceptional service at Lithia Hyundai of Anchorage. Ensuring a hassle-free buying experience and addressing any issues promptly are top priorities for us, and we're delighted that we met your expectations. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

January 23, 2024

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Nice and helpful so appreciate for service . Nice and pleasant staff and great customer experience . More

by AVUGAR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

Lithia Hyundai of Anchorage responded

Hi, Thank you for sharing your positive feedback about Lithia Hyundai of Anchorage! We're thrilled to hear that our staff was nice, helpful, and provided a pleasant customer experience. We appreciate your kind words and look forward to serving you again in the future.

December 15, 2023

Dealership Rating
Employee Rating

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

December 01, 2023

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Very nice and professional employees. Can always count on them to do a great job. More

by GARRETTHUNTER1994
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Chase, Kevins Mercedes

Dec 01, 2023

Lithia Hyundai of Anchorage responded

Hi Garrett! We appreciate your kind words regarding our Lithia Hyundai of Anchorage team! If there is ever anything else we can help with, please do not hesitate to let us know!

June 15, 2023

Dealership Rating
Employee Rating

Jessica and the staff at the dealership made my experience smooth and time efficient. I had a problem and they found solutions to get the car fix and bought More

by FRANKLYNJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Konstantynowicz, Eric Hippen, Cameron Kerns , Nathan Carter

Jun 15, 2023

Lithia Hyundai of Anchorage responded

Your kind words are greatly appreciated! We are committed to providing the best customer service and it's great to hear that we were able to do just that.

June 08, 2023

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Employee Rating

We have always been happy with the service department. Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another S More

by CSTEPHL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes , Bryan Collins, Jessica and Raphael

Jun 09, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Anchorage.

May 03, 2023

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Employee Rating

Dealership and actual service is great. But getting into the service que is the weak link. Once you get an appointment everything is to notch. More

by STEVECATALANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Anchorage.

March 03, 2023

Dealership Rating
Employee Rating

Always a pleasant experience. Everyone is helpful. The work on my car is done in a quick manner. More

by TKEARLEY89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Strickland , Layne Gunter

Mar 03, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a courteous experience. We hope to see you again here at Lithia Hyundai of Anchorage.

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