Maria Shouldice

BMW Many people write negative reviews but in this case I am compelled to write about my incredibly positive experience with Freehold NJ BMW. It began on NYE late afternoon. We purchased a gently use I am compelled to write about my incredibly positive experience with Freehold NJ BMW. It began on NYE late afternoon. We purchased a gently used high end luxury ****** from Freehold BMW. We had several different serious problems with it. Even though they were warranty issues the timeline for repair could be months and they were not only rude, unaccommodating they belittled us and were condescending. BMW came to the rescue. They not only gave us a loaner car which was brand new they were so very helpful. They went out of their way to help and accommodate us. They not only tolerated our daily several calls for help they did it willingly and genuinely. They made us feel like family. We decided to take the financial hit and return the car for a 2025 BMW. Maria Shouldice, Manager went above and beyond to help us. She carefully worked her magic to get the numbers where we needed them to be. She endured daily calls from us. Some days several calls complaining and she called us on her time off and always positive and helpful. Always with a smile and so very patient and accommodating us. She worked with us for hours. She set out to make us happy. She took back the old car and gave us a BMW that we absolutely love. Tyler Kudrick, sales associate patiently showed us countless BMW’s that we might like. I mean for hours! Until we found the perfect one that we absolutely love. He is so knowledgeable about the BMW brand. John Cheung, finance associate sat down with us to explain the best financial deal for us both with first purchase and second purchase. Greg Itkin, service manager, John Krokovick, used car manager, worked with us and made sure we were getting the attention we deserved regarding previous car purchase and dealing with the uncooperative ****** service. If you are in the market for a new car or if you want to spoil yourself, please visit the team at Freehold BMW. Of all the many cars I’ve driven this really is the “Ultimate Driving Machine” and Freehold BMW is the “Ultimate Car Dealership”. More

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Amazing service at BMW of Freehold! Maria, Arthur, and Pierre were incredible. Love my BMW! Loyal customer. Maria, Arthur, and Pierre were incredible. Love my BMW! Loyal customer. More

by LYNDALANGLOIS24 Verified Customer Verified Customer

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It was a pretty quick process. The sales people were not pushy, and we’re very respectful. The sales people were not pushy, and we’re very respectful. More

by ERICDARCY2580 Verified Customer Verified Customer

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Nick was an exceptional sales person. He was very knowledgeable and helpful. My son and I would definitely go back to Nick when we purchase our next BMW. He was very knowledgeable and helpful. My son and I would definitely go back to Nick when we purchase our next BMW. More

by MKOBIEROWSKI Verified Customer Verified Customer

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Mark was fantastic. Honest , authentic & it was a great experience! The wait for finance was a little long , but everything else was great Honest , authentic & it was a great experience! The wait for finance was a little long , but everything else was great More

by HOWARD.ADLER Verified Customer Verified Customer

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Very honest dealer will absolutely consider Nick on my next purchase BMW was honest on top of the excellent deal you will see visit them and have just a conversation with anyone on the staff! next purchase BMW was honest on top of the excellent deal you will see visit them and have just a conversation with anyone on the staff! More

by JAY.WILLGREEN Verified Customer Verified Customer

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easy transaction, nice and friendly staff, we purchased our second car there, highly recommend, thanks our second car there, highly recommend, thanks More

by Monica Ongvano Verified Customer Verified Customer

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I drove almost 2 hours for the purchase of my vehicle. The dealership was clean and the employees were very friendly. Everyone I dealt with in the buying process was very professional. I would highly reco The dealership was clean and the employees were very friendly. Everyone I dealt with in the buying process was very professional. I would highly recommend and do business with the dealership again. More

by MHOARE Verified Customer Verified Customer

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This dealership had a friendly environment. Nicholas was very professional and helpful. I would definitely come again for my next vehicle. Nicholas was very professional and helpful. I would definitely come again for my next vehicle. More

by TINTMAN718 Verified Customer Verified Customer

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Wonderful Experience. Second to none. Thank you for your help with selection I loved Experience Second to none. Thank you for your help with selection I loved Experience More

by ROBERT@JOHNSENDIAMOND.COM Verified Customer Verified Customer

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