Maria Lizardi | Page 195

Very helpful , I know I can just drop it off and all taken care of. Thank you again for all the help and friendliness I always receive. , I know I can just drop it off and all taken care of. Thank you again for all the help and friendliness I always receive. More

by mircor0421 Verified Customer Verified Customer

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Customer service. I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a speci I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a special thank you to Maria and Dereck ; my service advisories for always go above and beyond the call of service . More

by GIANCARLOYENGLE Verified Customer Verified Customer

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Very friendly staff Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. More

by IAN_R_DOHERTY Verified Customer Verified Customer

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Every problem was handled properly , plus aunknown problem All work was completed in almost the time projected. Car wash was very well done as well. Maria did a good job for us......... I would certainly All work was completed in almost the time projected. Car wash was very well done as well. Maria did a good job for us......... I would certainly continue our relationship for service to my X5 More

by JIMBIEVER1 Verified Customer Verified Customer

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Service = OK Sales = insulting According to this dealer our 2 year old 528i in excellent condition with less than 10,000 miles had depreciated 50% !! The service department tried t According to this dealer our 2 year old 528i in excellent condition with less than 10,000 miles had depreciated 50% !! The service department tried to sell hundreds of dollars of what should be warranty service. More

by ralongo46 Verified Customer Verified Customer

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Recall I was pleased with the overall service for my car’s recall, however, I had the service department diagnosis why my check engine light was on. I paid I was pleased with the overall service for my car’s recall, however, I had the service department diagnosis why my check engine light was on. I paid $95 for them to tell me my gas cap was not tight enough. I was fine paying the $95, I was happy it wasn’t something more serious. I am so tired of companies adding an extra charge like “Shop Supplies”. For $11, I know this is a very small amount of money, but when I asked what “Shop Supplies” are no one could tell me exactly what it was. The sweet little cashier said maybe it was the floor covers they put in my car so my mats don’t get dirty when they work on my car. Really? I don’t think so. Some one standing there said maybe it was capping off the fluids in my car. Really? I didn’t ask them to do that. I paid $95 to find out my gas cap wasn’t on tight enough and then $11 for “Shop Supples”, I think “Shop Supplies” should be included in the $95 diagnosis. More

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Wonderful They provide excellent service. Maria is always available to answer your questions and she is very professional. The location and hours of operatio They provide excellent service. Maria is always available to answer your questions and she is very professional. The location and hours of operation are very convenient. More

by AWI1010 Verified Customer Verified Customer

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Efficient, friendly service Engine light warning was quickly diagnosed as nothing major and it was corrected. Also did software updates. Very friendly, efficient service from th Engine light warning was quickly diagnosed as nothing major and it was corrected. Also did software updates. Very friendly, efficient service from the beginning to the end. More

by DougJ Verified Customer Verified Customer

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No complaints. I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kep I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kept me informed. More

by HHERRING60 Verified Customer Verified Customer

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Unscheduled evaluation of inoperative emergency doorlock. Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attenti Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attention was given to the issue and the cause was discovered. Unfortunately, a new lock mechanism was required to fix the problem. This was ordered from BMW specific for the VIN# of my car. I was informed that the part will take approximately 1 week to be produced, coded and be delivered to the dealer by BMW. I was assured that, upon receipt of the part, I will be notified to return for the replacement to be installed. I only intended to make an appointment and did not expect this issue to be evaluated, let alone, have the evaluation done while I waited. I never expected such courtesy and concerns for my problem. I look forward to returning for installation of the new lock mechanism to resolve this issue. I am a 1st time customer having just brought my BMW to Sarasota from NJ permanently. This care will certainly motivate me to a future dedicated customer. More

by DRSLTGHAS Verified Customer Verified Customer

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