Maria Lizardi | Page 193

Great service The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling. More

by emmanuelongaro1231 Verified Customer Verified Customer

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Airbag idiot light Got it fixed. Gave me a deal on hourly rate. Gave me free rental since wouldn’t be done by end of day. 25 word minimum is silly Got it fixed. Gave me a deal on hourly rate. Gave me free rental since wouldn’t be done by end of day. 25 word minimum is silly More

by KEITHRBADGLEY Verified Customer Verified Customer

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So fresh Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. More

by BRYHOS Verified Customer Verified Customer

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Valentina was wonderful Valentina treated me like I was a VIP. She was iur sales person when we bought the car, and it was a pleasure to deal with her in service Valentina treated me like I was a VIP. She was iur sales person when we bought the car, and it was a pleasure to deal with her in service More

by MILLICENTBRANT Verified Customer Verified Customer

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Not acceptable We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. Ther We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. There was a man who was cleaning something and after ten minutes, he finally came to us and told us to stop at the cones I side(confusing)! When he quit chatting with us we tried to pull up but the greeter was still chatting! When we got to the servicemen, My husband could out to talk to them because the greeter was still talking. When we did try to talk to them they abruptly told us to wait on Maria Lizardi. Finally at 2:00 pm she came to talk to us! We told her that we were there to get a part Replaced on a car which was purchased in Miami from a Mercedes company. On the info which she took it was stated that they were to fix the part and also To get off another key made. She said she would be right back and tell us if they approved it and she was going to give them a call. She did come back And said they approved everything. I asked if we could have a loaner car because we figured that it would take some time to fix the park and to make a key. She said I’ll let you know how long it will be. She never got back to us! I finally went to her and said what is going on? Shecreplied that we had not waited too long even though it was 430 by then! She knew nothing about the key replacement and said that it would have to be sent out. She was very rude to us! The bottom line is that we waited 3 1/2 hours for an answer from Maria and we never got it until we went up to her and had to chase her down! I have bought many cars in my life and I’ve always been treated with respect then I brought in the car to get fixed! This was terrific service! More

by KARENBOURLAND Verified Customer Verified Customer

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Why go anyplace else. There are so many repair facilities that claim they repair BMW’s. Frankly they don’t have a clue. Been there done that. Don’t waste your time or mon There are so many repair facilities that claim they repair BMW’s. Frankly they don’t have a clue. Been there done that. Don’t waste your time or money. Use the customer service coupons and get first class friendly service. I highly recommend Maria l. as your “service writer”. Exceptional, friendly, organized, knowledgeable ..... doesn’t get any better. More

by jdr1465 Verified Customer Verified Customer

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outstanding salesman, excellent experience overall Our salesman, Mr. Hojnacki, is exceptionally knowledgable about the BMW lineup and options, offers genuinely helpful buying advice, follows up promptl Our salesman, Mr. Hojnacki, is exceptionally knowledgable about the BMW lineup and options, offers genuinely helpful buying advice, follows up promptly on questions and other matters, and is delightful to deal with. He is by far the best auto salesman I've dealt with in my many decades on the planet. More

by Bob34287 Verified Customer Verified Customer

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Maria, Mariiiiaaaaaa. . . Maria is awesome! She is very professional, and does everything she can to get you in and out as quickly as possible. I highly recommend scheduling wi Maria is awesome! She is very professional, and does everything she can to get you in and out as quickly as possible. I highly recommend scheduling with her. More

by NICKPARISEY Verified Customer Verified Customer

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Service Experience As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. I think of BMW of Sarasota as I do my American Express card: A single reliable vendor for both excellent service and predictable results. More

by jnsesq Verified Customer Verified Customer

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Maria: Top Of The Mark From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who r From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who rode with me to diagnose the problem, found it & offered the solution. Maria then took over fixed the problem, and I was on my way. Thank you both Dan Rose More

by DANIELJROSE7 Verified Customer Verified Customer

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