Marcus Yates
Marcus Yates at John Eagle Honda of Dallas
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Marcus Yates | Page 2

Service Manager

John Eagle Honda of Dallas

5311 Lemmon Ave
Dallas, TX 75209

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4.6
146 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

4.6

146 Reviews

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146 Reviews of Marcus Yates

January 23, 2024

Dealership Rating
Employee Rating

Prompt service at the dealership one issue nobody returns phone calls when you leave a message More

by allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2024

John Eagle Honda of Dallas responded

Hello Allan, I'm sorry to hear you are still having struggles contacting someone to address your concerns. It is never our intent to cause dissatisfaction. I hope to get in contact with you soon so that we may get this situation resolved promptly. We appreciate your patience at this time. Best, Marcus Yates myates@eaglehonda.com Service Manager

January 01, 2024

Dealership Rating
Employee Rating

The best service person ever. Sooo in to taking care of us. And with kind esx More

by Henry Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Henry Baker responded

Excellent service

Jan 02, 2024

John Eagle Honda of Dallas responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

December 19, 2023

Dealership Rating
Employee Rating

Always Helpful and Friendly. From the Receptionist to the Service Department. And Of course Mark, Vartex, and Josue More

by Jeri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 19, 2023

John Eagle Honda of Dallas responded

Thanks for sharing your experience, Jeri! We're delighted to know that you've had consistently positive experiences with our team at John Eagle Honda of Dallas. We'll pass along your compliments to Mark, Vartex and Josue!

December 05, 2023

Dealership Rating
Employee Rating

I love the salesman that I have at this location Preston S is the best always looking out. He’s always on top of things when it comes to his customers even after the sale. He’s awesome!!!! More

by JhazyMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Seaton, Rich Starr , Rosario Rodelo

Dec 06, 2023

John Eagle Honda of Dallas responded

Hello, It's great to know that Preston S. has been able to provide you with such a positive experience! We're always here for our customers, even after the sale is complete. If there's anything else we can assist you with or any other feedback you'd like to share, please don't hesitate reaching out directly. We hope to match our 5-star standard during your next visit!

October 01, 2023

Dealership Rating
Employee Rating

Then staff is very friendly and helpful when I come in. They fix all of the problems with my car and keep me informed about how long the repairs will take. More

by Mg.2504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez, Fernando Marquez, Matt Workman

Oct 02, 2023

John Eagle Honda of Dallas responded

We're glad to know our team at John Eagle Honda of Dallas could provide you with friendly and informative service. Thanks for trusting us with your car repairs!

October 01, 2023

Dealership Rating
Employee Rating

When I left with my carI was a very happy customer! !!😁 the staff at John Eagle Honda of Dallas is quite amazing More

by goodwinjon81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez, Fernando Marquez, Matt Workman

Oct 02, 2023

John Eagle Honda of Dallas responded

We're delighted to know you had a great experience at John Eagle Honda of Dallas. Thanks for sharing your happiness with us! It's a pleasure to provide top-notch service to our valued customers.

September 24, 2023

Dealership Rating
Employee Rating

Awesome thanks for thinking care of my car, in and out awesome service. Will come back soon More

by Catrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez, Fernando Marquez, Matt Workman

Sep 25, 2023

John Eagle Honda of Dallas responded

You're very welcome! We look forward to having you back and we appreciate you leaving us a 5-star review. Thanks for choosing John Eagle Honda of Dallas!

September 23, 2023

Dealership Rating
Employee Rating

The best dealership…. . The engagement with the customer whether they’re there for a purchase or service. More

by Moncia Gee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

John Eagle Honda of Dallas responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon!

September 15, 2023

Dealership Rating
Employee Rating

I recently moved here from the Midwest. I know no one and have ~$15K in moving expenses. I take my car in for an oil change and find out there is more service that is required without any p More

by Weigel04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

John Eagle Honda of Dallas responded

Hello, I'm sorry to hear you're having difficulties getting your concerns addressed properly. I'd love to get in touch and see what we can do to remedy your negative experiences with us. Please use the below contact information to reach me, and I hope to get in contact with you soon. Thanks, Marcus Yates myates@eaglehonda.com Service Manager

Sep 21, 2023

Weigel04 responded

I'll just take to another Honda dealership service moving forward

August 31, 2023

Dealership Rating
Employee Rating

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. More

by Vanessa.Maddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel Vargas, Austin Nault, Anyssa Valenzuela, Jennyfer Lopez, Liliana Romero , Rich Corbell, Samantha Hernandez, Fernando Marquez, Matt Workman

Aug 31, 2023

John Eagle Honda of Dallas responded

Honest, efficient, and professional are all words we LOVE to see! Thanks for choosing John Eagle Honda of Dallas! We look forward to providing the same level of service during your future visits, Vanessa!

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