Marcellis Smith | Page 14

Marcellious, and Clay helped me immensely. Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction ev Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction everything that was done during the oil change, tire rotation and brake checks. I’m very happy with the care I get when I come to Honda of the Avenues. Thank you. Mike Talley More

by mikenkathi6268 Verified Customer Verified Customer

Report | Print

The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They took almost 2 hours for a simple oil/filter change when I had an appointment scheduled. They don't put ant carpet/seat protectors in before maintenance anymore, there is no longer a quick wash and or vacuum of the car anymore and they try to up sell you at every opportunity. More

by rheat2 Verified Customer Verified Customer

Report | Print

They send email of what's wrong with your car. Send pictures and reports about what's happening Send pictures and reports about what's happening More

by cheriegaskin92 Verified Customer Verified Customer

Report | Print

Had a broken tail light; drove into service at 6 PM and drove out at 6:30 PM. Fast and efficient service! drove out at 6:30 PM. Fast and efficient service! More

Report | Print

I thought I needed a new battery, but they checked and secured some stuff that was loose and it was under an hour! Totally recommend! secured some stuff that was loose and it was under an hour! Totally recommend! More

by mattandjenc Verified Customer Verified Customer

Report | Print

Service was top notch. I was called to let me know that the part was in and made the appointment. Dropped off the Honda, and two hours later, the car was ready. Marcellis a I was called to let me know that the part was in and made the appointment. Dropped off the Honda, and two hours later, the car was ready. Marcellis already knew I was coming and had everything ready to go for the repair. Communication was outstanding and made the experience overall excellent. More

by Jason H Verified Customer Verified Customer

Report | Print

The staff was extremely helpful and explained everything thoroughly! Everyone is super nice and patient! thoroughly! Everyone is super nice and patient! More

Report | Print

First time using Speed service. Very good and easy. Marcellis was very attentive to my request for oil change,etc. Checked with me on the progress of the work. Good employee. Very good and easy. Marcellis was very attentive to my request for oil change,etc. Checked with me on the progress of the work. Good employee. More

by baker7081 Verified Customer Verified Customer

Report | Print

Marcellus was very polite and got me in and out quickly. I respect that he asked me about other services my car might need, but did not give me a guilty trip for services I declined. I respect that he asked me about other services my car might need, but did not give me a guilty trip for services I declined. More

by catfp Verified Customer Verified Customer

Report | Print

Very much disappointed: I am a regular customer at this dealership and have never encountered any issues in the past other than one time. However, this time, I believe the service representative mishandled dealership and have never encountered any issues in the past other than one time. However, this time, I believe the service representative mishandled the situation. Prior to my service appointment, I had already discussed my issue with another service personnel, who then consulted the parts department and provided me with a quote. To my surprise, when I arrived for my appointment, the service representative assigned to me refused to accept the previously provided quote. Despite receiving it from another dealership employee earlier that day, the service rep argued and treated me poorly. Moreover, throughout the service process, communication was solely via text message, even though I was physically present at the dealership. I had to seek out the service rep for updates, as they did not approach me. More

by Sam Verified Customer Verified Customer

Report | Print