Marc Bear

Chapman Nissan responded

Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Ask ChatGPT

Chapman Nissan responded

Thank you, Dotsiell! We're so glad to hear that Lincoln took great care of you and that you found our team honest and reliable. Your trust means everything to us—we look forward to seeing you again

Chapman Nissan responded

Thank you, Haiyin! We’re glad we could provide a quick response and resolve the issue with the P0301 code promptly. It's great to hear you were pleased with the next-day service. We appreciate your trust and look forward to assisting you again!

Chapman Nissan responded

Thank you for your honest feedback. We understand that switching brands can come with different expectations, and we appreciate you giving us the opportunity to serve you. We're always looking for ways to improve, and we hope to exceed your expectations on your next visit.

Chapman Nissan responded

hank you so much for the kind words, Judy! We’re thrilled to hear that Marc Bear, Daniel Ricciardi, and the rest of our customer service team made you feel like family. That’s exactly the experience we strive for. We look forward to seeing you again soon! 👍

Chapman Nissan responded

We're truly sorry to hear about your experience and that we didn’t meet your expectations. Your feedback is important to us, and we take it seriously. We would appreciate the opportunity to learn more about what went wrong so we can address the issues and improve. If you're open to it, please contact our management team directly—we’d like the chance to make things right. Lincoln Overholtzer Chapman Nissan Customer Loyalty Manager My Cell 484-467-0796 E-Mail loverholtzer@chapmanautogroup.com

Chapman Nissan responded

Hi Robert, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review what happened and make it right. Please contact our service manager directly or share the best way to reach you so we can address this matter as quickly as possible. Your satisfaction is important to us, and we want to resolve this. Sincerely, Lincoln Overholtzer Owner loyalty Manager Chapman Nissan Team My Cell 484-467-0796

Chapman Nissan responded

Thank you so much for the kind words and continued support! We're honored to have earned your trust in both our service and sales departments. It means a lot to know you wouldn’t take your business anywhere else. We look forward to serving you again soon!

Chapman Nissan responded

Thank you for your feedback, Rufus! We're glad to hear you're satisfied with both your vehicle and the service you've received. Your satisfaction means a lot to us, and we’re here whenever you need us. Enjoy your new car!

Chapman Nissan responded

Thank you so much for the kind words! We're thrilled to hear you had a smooth and efficient visit. Providing prompt, hassle-free service is what we aim for every time. We truly appreciate your support and look forward to serving you again! Ask ChatGPT