Manolo Santos | Page 27

10/10 would recommend I went to two MINI dealers in the area and chose to purchase my car from Sara because she, and the rest of the team I interacted with at Ferman MINI, I went to two MINI dealers in the area and chose to purchase my car from Sara because she, and the rest of the team I interacted with at Ferman MINI, was excellent. Sara was my salesperson and she was friendly and welcoming from the first visit, to the order, and through delivery 7 weeks later. I found her to be honest and straightforward with her advice and didn't get any impression that she was trying to rush me or steer me in any direction I didn't want to go. Her wealth of knowledge about MINIs, including aftermarket accessories and options, helped me make the best decisions about my purchase and her obvious enthusiasm for the MINI brand is infectious. While I was waiting for my car to be shipped, I decided to add a MINI accessory. Sara very kindly, and promptly, provided me with an estimate from the service department for installation. When I received the quote, I asked her to please clarify for me why the number of labor hours was so high for installation. She took my question back to the service manager and not only provided me with a detailed explanation but also informed me the service manager had approved a reduction in the hourly labor charge for my purchase. This, I think, exemplifies the level of service provided me not only by Sara but all of the Ferman MINI employees I interacted with throughout the purchase process. When I traded in my old car and took delivery of my new car, I worked with Joe Cleaver in the finance office. He was similarly friendly and accommodating, allowing me to choose extended warranty and dealer add-on options a la carte instead of taking the "package" approach. Now I have a killer MINI and am very happy not only with my purchase but also the whole process. More

Helpful 0

Report | Print

Courteous No-nonsense Customer Experience What a pleasure it was once again! I leased a new Mini Cooper through Manolo Santos for the second time, and the experience was pleasant - just the ri What a pleasure it was once again! I leased a new Mini Cooper through Manolo Santos for the second time, and the experience was pleasant - just the right mix of professionalism and friendliness, and respect for me as a buyer. I was involved in the entire process from start to finish, and each of my requests and concerns was taken into consideration. Thanks to the entire team for putting me in my 2018 Cooper S! More

Helpful 0

Report | Print

229 Miles from home, but it's my go to dealership! This is my second purchase from Manolo Santos at Ferman MINI in the past 4 months. Both times its been a smooth, quick and easy transaction. Both purc This is my second purchase from Manolo Santos at Ferman MINI in the past 4 months. Both times its been a smooth, quick and easy transaction. Both purchases were complete, from the time I stepped onto the dealership property, until the time I drove away in my new car, within about 2 hours. Obviously, my time was respected, the deal was closed in a very professional manner, I left with a good deal and excellent finance rates, and was able to relax and enjoy my list to Tampa. I would recommend this dealership to anyone. Santos has made my experiences exceptional, and although I hold him in special favor, I'm pretty sure that his ability to operate so smoothly and professionally, is due to excellent training and support from management and ownership. This is a really great dealership, from top to bottom, they exude excellence. Absolutely worth the drive for me. More

Helpful 0

Report | Print

best deal nobody excellent work dedication and effort to go out with my car of my dreams for my family thanks mini cooper is one of the best brand of car for family a excellent work dedication and effort to go out with my car of my dreams for my family thanks mini cooper is one of the best brand of car for family as for sports More

Helpful 0

Report | Print

Best car buying experience ever!!! Sara and Jack were amazing!! Jack waited for me and my daughter to test drive the Mini after hours. We got there around 8:30 PM, but that didn't stop Sara and Jack were amazing!! Jack waited for me and my daughter to test drive the Mini after hours. We got there around 8:30 PM, but that didn't stop Jack from showing us the car, text drive, and go over every detail. Sara made sure every one of our needs were meet. She did it before, during, and after the delivery. Sara and Jack made us very happy. This was my daughter's first car buying experience and both of them made it very special. Will buy again from Sara and Jack. More

Helpful 0

Report | Print

My mini Great process in getting the car. The dealership was very professional and easy to deal with. Mana I’ll Santos was awesome along with Joseph Cleaver. Great process in getting the car. The dealership was very professional and easy to deal with. Mana I’ll Santos was awesome along with Joseph Cleaver. This is CNN Ming from one who hates the car process. More

Helpful 0

Report | Print

Great dealership for Minis Manolo Santos was invaluable in finding us the exact Mini we needed. His communication and perseverance were superb! Every one we worked with at Fe Manolo Santos was invaluable in finding us the exact Mini we needed. His communication and perseverance were superb! Every one we worked with at Ferman Mini was likewise friendly and hrlpful. And special thanks to Joe Cleaver as well. Thank you for helping us get our Countryman. More

Helpful 0

Report | Print

Matt and Joe, Setting the Bar High at Ferman MINI! Greetings , If you're looking to purchase a new or pre-owned vehicle, look no further than Ferman MINI in Palm Harbor!!! Trust me, I did the research Greetings , If you're looking to purchase a new or pre-owned vehicle, look no further than Ferman MINI in Palm Harbor!!! Trust me, I did the research. Last May we relocated to Palm Harbor from the Philly Metro Area. The transition has been a bumpy road for the most part. So it was a "breath of fresh air" when my daughter and I walked into Ferman last month and met Matt Cerro, our sales consultant and Joe our Financial Adviser. I've dealt with Ferman, and another awesome rep, Mary, on the BMW side shortly after we arrived in Florida. We traded some vehicles and purchased a pre-owned MINI for my young daughter. In February we stopped in for an Oil Change and Tire Repair and left with (2) Incredible Pre-Owned/Certified MINI's. Matt made the entire process seamless, and enjoyable, with his no hassle, no pressure, very informative manner. He also has a rare trait nowadays, he LISTENED to our auto wants/needs, then made thoughtful, sound recommendations that best suited those needs. We love the MINI brand!!! I've spent the last 20 years driving Range Rovers, Landrovers, then BMW's, and I'll tell you, we'll keep our MINI's. As we know, the actual Buying experience although key to any Dealers success, is all within a very short period in relation to how long you own the vehicle. In any major purchase, it's what happens after the sale that is what will insure future loyalty and repeat purchases. And that's where Ferman, specifically our sales persons respectively; Matt and Mary receive the "Best In Class" honor from our family. Thank you Ferman! Warm regards, Sue and Lily More

Helpful 0

Report | Print

Excellent Experience It was pleasure & fun, all the team are so nice and welcoming, once you get in you will never leave without getting what you need and being happy. I It was pleasure & fun, all the team are so nice and welcoming, once you get in you will never leave without getting what you need and being happy. I Adore Minis and i will never change it. More

Helpful 0

Report | Print