Mahamadou Toure | Page 15

Our initial experience wasn’t good. We had set an appointment to look at a car and when we arrived we were told that unless we were there there to purchase a car we could not be helped. After being c appointment to look at a car and when we arrived we were told that unless we were there there to purchase a car we could not be helped. After being convinced to come back for a test drive, the experience wasn’t much better. First, we were discouraged from purchasing the one one car we were there to see so we could “upgrade to a brand new vehicle “. Once we made it clear that we were only interested in the one vehicle that we had researched, then it got really, really gross. The traditional, old school sales tactics came out and we were really pretty stunned that in this day and age that this still goes on. From the sales guy to the finance guy. It was awful. We never, ever will go back. The schadenfreude going on there was just disturbing. I hope you hear this feedback. Mahamadou was okay, not great. His manager and the finance person Charles “the Bull”, would be where I would start I I owned this franchise. There also seems to be a major disconnect between your sales department and auto repair department. Another major customer service failure happened to the point we were wondering if maybe we had a blooper reel going for us. Again, not sure if it is just this dealership or all Nissan dealerships, but I so regret buying this car. More

by Eredsox09 Verified Customer Verified Customer

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Great people to work with. Above and beyond. They worked very hard to get the best financing possible to suit my needs. Will come back again. very hard to get the best financing possible to suit my needs. Will come back again. More

by eeammons55 Verified Customer Verified Customer

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I have been with Rocking Nissan of Richmond for two years. I was recommended by my sister who has been there for over 10yrs. and I have failed to be disappointed by any employee who has helped me. years. I was recommended by my sister who has been there for over 10yrs. and I have failed to be disappointed by any employee who has helped me. Thanks. More

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Total xxxxxxxx.......Avoid Like the Plague! Do NOT go here to purchase a vehicle.....ever. I tried to get the "bring to your home for a test drive" option, which the advertised......because we a Do NOT go here to purchase a vehicle.....ever. I tried to get the "bring to your home for a test drive" option, which the advertised......because we are in the middle of a PANDEMIC......in case you didn't know. Was told they don't offer that option, when I called on the phone. Had to make an appointment, which I did, thinking they were limiting the number of people in the dealership. Oh no......I get there, and my appointment was not with ANYONE, it was just an appointment, which they told me would give me priority over walk-ins. I had to wait for 30 minutes for them to grab a salesman walking by, to help me. I was there to drive a specific car, and knew exactly what I wanted. When he gets us to the car, and we finally get in to drive, it is filthy. He tells me his GM has been driving it. Look at the odometer, and there are almost six thousand more miles on it, than advertised. When questioned, I am told they probably had not updated the listing. Since when??? Did they drive it to California and back?? I continue, because it is the vehicle I am looking for and it is in good condition (other than being filthy). I discuss interest rates, etc. when done, and tell them I will think about it. Call back that same day and tell them I will take the vehicle, once I have it inspected by my mechanic, and ask if it can be held for me. Yes, they can hold it if I drop off a down payment check, which they will not cash. Fine. Drive 30 minutes the next day, on my weekend time, to take check in. Get there and the Sales Mgr. comes out to talk to me, and asks if they ran numbers yesterday. I say no, we did not. He goes in his office and comes out ten minutes later with the breakdown on the car, and fees. SUDDENLY, the car price is two thousand dollars more than the advertised, reduced price. When I question this, and say a mistake has been made, I am told "Oh, I am sorry if there was a mistake, but I can't let the car go for that amount". Really?!!?! That was your advertised price. Then I look further, at the numbers he is trying to cover up, and see a $6,995 fee added on. When I question what this is, I am told it is their CPO (certified pre-owned) fee. What??? Seven THOUSAND dollars????? And what does one get for this amount??? Full bumper to bumper coverage?? No, would be the answer. Beyond the standard Nissan warranty, the only thing I could see was you would get loaner vehicles. Really???? For seven thousand dollars???? When researching, I found that the average charge for a CPO vehicle was an additional $1,000-$1,500. In some cases it could be as high as $3,000 for a luxury vehicle, which this was not. So with all their "extras", the price came out to be a full $12,000 more, than the advertised price. Yes, you read that right......TWELVE THOUSAND DOLLARS MORE. Ultimately I thanked them for their time, and walked out. I have no doubt some unsuspecting person, will buy the vehicle, and pay all the extra money. Not me. BUYER BEWARE!!!! Read the numbers, and question everything.....oh, and avoid Richmond Nissan!! More

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They made a dream of mine come true that I was certain wouldn’t happen so I really appreciate them putting me in my first car. wouldn’t happen so I really appreciate them putting me in my first car. More

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