Mabel Matos | Page 3

Mabel and Justin were great but it sure took a long time to get the car ready. There were buyers who came into the dealership after me who were able to drive off well before me. Perhaps the dealership was to get the car ready. There were buyers who came into the dealership after me who were able to drive off well before me. Perhaps the dealership was short staffed. Also, I've purchased a lot of cars in my life. They were always delivered to me with a full tank of gas, that is until I took delivery of the xc90 from Silver Spring Volvo. And finally, there was no instruction. I was just handed the keys in a dark parking lot. And I've still got a lot of questions, particularly about the app. More

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My sales person made the process so smooth and easy. The staff were very profsssional The staff were very profsssional More

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First-rate customer service from Volvo Cars Silver Spring! I was so fortunate to have worked with Mabel! She impressed me with her professionalism, knowledge, honesty, and follow-through. Mabel answe Spring! I was so fortunate to have worked with Mabel! She impressed me with her professionalism, knowledge, honesty, and follow-through. Mabel answered all my questions and gave me an excellent overview of the XC40. I was able to make a deposit to hold one in my preferred color, and Mabel kept in touch regarding its status. Eric Monnig, Finance Manager, was also terrific during this process. Although I live nearly an hour away, it was well worth the trip, and I plan on bringing my car here for service. I'm thrilled with my new Volvo and would highly recommend this dealership!! More

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The initial buying experience was good but overall customer service sucks no communication between the customer and sales personnel I had to drive out there twice the first time was to drop off my inf customer service sucks no communication between the customer and sales personnel I had to drive out there twice the first time was to drop off my information for my hard tags then I was told my hard tags would be mailed to me which they never was had to leave work early just so that I can come out there to pick up my tags yes at first Mabel was relatable but after the I signed the dotted line no communication between her and myself so she sucks too More

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This transaction was smooth. Justin, Maple and Wyman were really nice and helpful throughout the entire process. Justin, Maple and Wyman were really nice and helpful throughout the entire process. More

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I had an excellent experience with the team at Volvo. Kirk Daniels jr was great!!!! Kirk Daniels jr was great!!!! More

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The sales person was knowledgeable and took the time to answer all of our questions. She even spent time with us after the purchase to go over all the car’s features. answer all of our questions. She even spent time with us after the purchase to go over all the car’s features. More

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Outstanding work from Justin and Maybel they went above and beyond for the me and my family. and beyond for the me and my family. More

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Mabel was an amazing sales person. She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sur She was very knowledgable and informative. She answered all of our questions. She was working with another customer when we came in but she made sure to check in with us periodically and never made us feel secondary. She took the time to explain all the features of the cars and even gave us some insider secrets from her own experiencing owning a similar vehicle. I really appreciated the time she took with us. More

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Mabel Matos was an exceptional sales consultant. She made my husband and I feel welcomed and went above and beyond to answer our MANY questions and kept us feeling very please. We were there for sev She made my husband and I feel welcomed and went above and beyond to answer our MANY questions and kept us feeling very please. We were there for several house and never did we feel rushed or experience any negative emotions from her. We are happy customers with Mabel at Volvo of Silver Spring. Can’t wait to pick up my tags and complementary Volvo Yeti tumblers for my husband and I!! More

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