MM Ross | Page 14

Great experience buying our new car. The staff at Five Star gave us excellent service. Justin Allerhieligin proactively reached out to me as my previous car was nearing the end of its le The staff at Five Star gave us excellent service. Justin Allerhieligin proactively reached out to me as my previous car was nearing the end of its lease. He helped me determine the best options for leasing or purchasing a new car and was able to put a deal together that allowed us to purchase vs. lease which was our preference. Justin came in on his day off to get the deal started for us and was very friendly and patient when we came in to choose the vehicle. Five Star had the car I wanted in stock with the options I preferred. MM Ross went above and beyond in getting us the best deal possible on the car and made us feel like VIPs! Bob Little was quick in getting the papework taken care of. Jimmy Matthews stepped in to help Justin when I came in to pick up the car. Jimmy went through the features of the car with me and ensured all my questions were answered. The overall experience was very positive and we will definitely recommend Five Star Ford to our friends! More

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Best experience I went in to get an SUV for my growing family. Aaron Dias was my sales associate and he was nothing less than AMAZING!!!! I was so pleased with the wa I went in to get an SUV for my growing family. Aaron Dias was my sales associate and he was nothing less than AMAZING!!!! I was so pleased with the way he explained everything so thorough to make sure I understood what I was signing (this was my first time buying a vehicle). Not only was he great, the finance guy we dealt with, Tut, was super great as well. My husband and I decided he needed a new pickup so after we got my truck, we asked if it would be too much trouble to get another truck of course they were both eager and willing to help us. Aaron quickly found THE PERFECT truck for my husband and had it ready in only a couple of hours (it had to be delivered from a different location on a Saturday) and he made it happen. Needless to say, I have a few associates looking for new vehicles and THIS is the place my husband and I will/already have recommended them to! 5 STAR FORD!!!!!! More

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"A Dealership Like No Other" At Five Star Ford in North Richland Hills, Texas, the entire staff was so wonderful especially Doreen Parker our saleswoman! We weren't the easiest cu At Five Star Ford in North Richland Hills, Texas, the entire staff was so wonderful especially Doreen Parker our saleswoman! We weren't the easiest customers to please, changing our minds back and forth several times, but Doreen never missed a beat and found exactly what we wanted and with a huge smile every time! We feel like were part of the Five Star family now not only because we bought a few trucks but because we made some friends in the process and we can honestly recommend Five Star Ford to anyone and everyone that is in need of a vehicle of any kind!!! We will never buy another vehicle from any other dealership except for Five Star Ford!!! We love Doreen Parker and Five Star Ford in North Richland Hills, Texas!!! More

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Tutman Experience This is third vehicle I have acquired from 5 Star Ford. The experience far exceeds anything else I have ever encountered. The staff is genuinely inte This is third vehicle I have acquired from 5 Star Ford. The experience far exceeds anything else I have ever encountered. The staff is genuinely interested in you and it doesn't end with the sale. The Service Department is the Best I have ever interacted with as well. Great Job and Thank You! John Chapman More

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2014 F 150 Great Service dealing with Mr. Limo is always a pleasure. His professionalism and his caring disposition nothing less than the BEST we could have expe Great Service dealing with Mr. Limo is always a pleasure. His professionalism and his caring disposition nothing less than the BEST we could have experienced. Sam is a true asset to the company. More

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Amazing I worked with Lee Clanton on getting my new Ford Escape. We had been talking for a couple months about what would be perfect for me. Never once did I I worked with Lee Clanton on getting my new Ford Escape. We had been talking for a couple months about what would be perfect for me. Never once did I doubt what Lee said. He was honest and very thoughtful. The best thing of all was that he knew how to handle my sometimes over zealous dad who was with me. Since my Dad works in Odessa, he was only able to be there for that Saturday when we bought the car. Lee made sure that my dad was able to see me drive off in my brand new Ford Escape. Tony Snyder was great in finance! We were in the office with him for about 15 minutes and he made it painless. Jimmie Mathews was great in helping me figure out each part of my Sync and how to connect my phone to my car. Thank you again so much for everything that you guys did! I greatly appreciate it and I love my car! More

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Five Star service it is so much easier to accomplish your goal when you work with profesionals i have had the privledge to work with jeff smith before on another purcha it is so much easier to accomplish your goal when you work with profesionals i have had the privledge to work with jeff smith before on another purchase 3 years ago and also with MM Ross this will be my third time to be so well taken care of by Mr.Ross my son got his first car from him when Ross was in grapevine at sam pack ford and he also remembers how well he was treated by him and as for Tut Edwards , Joe Ferrantelli and Shawn Maples i saw the same professionalism and concerns THANK YOU all very much. and see you next time im ready for another purchase More

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Pleasant and easy purchase. My daughter and I went to test drive a 2014 Mustang. We experienced no pressure and were given all the freedom we needed to drive and inspect the car My daughter and I went to test drive a 2014 Mustang. We experienced no pressure and were given all the freedom we needed to drive and inspect the car. Though had not intending to make a purchase that day, the offer made to us with Ford's incentives and the dealership's own price reductions, we could not pass it up. I have nothing but positive things to say of our experience. More

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it was a very good day I have not bee treated like I was at 5 Star in in 20 years. They seem to know what customer service should be. I went to be just buy a car and came I have not bee treated like I was at 5 Star in in 20 years. They seem to know what customer service should be. I went to be just buy a car and came away amazed. More

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I had a great experience buying again at 5-star ford. the most important thing to me is customer service. Lee Clanton and all the others i worked with gave me honest and outstanding customer service. this wa most important thing to me is customer service. Lee Clanton and all the others i worked with gave me honest and outstanding customer service. this was the third vehicle i purchased through Lee, and have and would highly recomend him and 5-star More

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