Luis Valdez | Page 25

Always a great experiance but this time it was a good while Service advisor Luis was great and would communicate quick. I just feel like Fedelity dragged their feet and it cost me a good bit on my rental. Jim e Service advisor Luis was great and would communicate quick. I just feel like Fedelity dragged their feet and it cost me a good bit on my rental. Jim ellis was great but the warranty experience sucked. More

by JUAN.LOPEZ39585 Verified Customer Verified Customer

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Good service no complaints Courteous efficient service, I would use this service in the future The courtesy driver drove me to get lunch, a pleasant experience and great convers Courteous efficient service, I would use this service in the future The courtesy driver drove me to get lunch, a pleasant experience and great conversation. More

by PAYNETTAU rod Verified Customer Verified Customer

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Warranty issue Jim Ellis Chevrolet always treat you like family. Even if they are under high traffic business load they always put the the customer first. The dealer Jim Ellis Chevrolet always treat you like family. Even if they are under high traffic business load they always put the the customer first. The dealership is clean and presentable. More

by jcrawlga Verified Customer Verified Customer

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satisfaction Everyone is helpful and pleasant. I trust my car to this service location. I like how they park my car right by the door so I don't have to walk so fa Everyone is helpful and pleasant. I trust my car to this service location. I like how they park my car right by the door so I don't have to walk so far afterwards. More

by FRODO47 Verified Customer Verified Customer

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Deceptive service by service advisor.. Wasn't confident in service consultation by service adviser.. Very reluctant in trusting the service.. Employed with Government Agency (CDC) and defin Wasn't confident in service consultation by service adviser.. Very reluctant in trusting the service.. Employed with Government Agency (CDC) and definitely would not recommend to co-workers More

by REGGIE.AVERY Verified Customer Verified Customer

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Luis Valdez was a great person to work with. Thanks for assigning Luis Valdez to be my service advisor. He was great. He cares about the customers and he listens. He makes you feel like the serv Thanks for assigning Luis Valdez to be my service advisor. He was great. He cares about the customers and he listens. He makes you feel like the service was completed 100% and he made sure of it personally. More

by REYBOD1 Verified Customer Verified Customer

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Consistent High Level Service Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not Jim Ellis consistently delivers customers a top shelf experience. I think a lot of it has to do with the tenure of the service team. Long tenure not only allows the representatives to get really good at the job, it also allows them to get to know the customer. More

by MHMSPINE Verified Customer Verified Customer

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Jim Ellis Service rep was amazing! Make sure when you go to ask for Luis Valdez. Returns calls and tries to find the cheapest quality service option. Service rep was amazing! Make sure when you go to ask for Luis Valdez. Returns calls and tries to find the cheapest quality service option. More

by DEVONTE315 Verified Customer Verified Customer

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Friendly staff that is overbooked and overworked I have been taking my car to get serviced at Jim Ellis Chevrolet for almost 3 years now. I never had any serious issues, and the service staff members I have been taking my car to get serviced at Jim Ellis Chevrolet for almost 3 years now. I never had any serious issues, and the service staff members have all been very friendly and informative. That being said, recently they have become serverely overbooked, and the quality of service has naturally declined. This location used to have an express service to help handle the load by taking in routine maintenance tasks such as oil changes. However, that service station was recently closed to build a new Cadillac dealership. Understandably, the staff and technicians seem to not be able to keep up with the growing service demands. This has resulted in misinformation being given to customers and work being delayed and not completed by the estimated time. It’s a shame to see the decline of this dealership’s service department as it used to be the best in town. More

by AMSUMMEROUR Verified Customer Verified Customer

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Not what I was hoping I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check the passenger side headlamp and fix as it is not working correctly. What I got was a roughly $390 bill and no work done on headlamp. Yes the oil change and tire rotation was done and a new cabin filter. How does that add up to $390 vs $49 advertised. I could not see anything on invoice that would have been different from oil change advertised. I expected to pay a bit more to filter and labor. Maybe it was my own mistake for sending my 18 yr old. He was also told they could not work on headlamp cause it was after market. I did buy the truck from jim Ellis with 1200 miles on it. I don’t remember being told there was aftermarket headlamp in truck and as a result we can’t help you if needed down the road. I guess lesson learned by me and my son. It would be very difficult for either one of us to go back to Jim Ellis Chevy or any of their brands. Brian David More

by BNDAVID1 Verified Customer Verified Customer

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