Luis Valdez | Page 23

Great service as always Great hustle by all who helped. Called when ready and had truck looking good when I picked up the vehicle. Will alway be back here for service. Than Great hustle by all who helped. Called when ready and had truck looking good when I picked up the vehicle. Will alway be back here for service. Thanks Jim Ellis team... More

by bconnors0723 Verified Customer Verified Customer

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Bad, The worst experience I had with Jim Ells Chevrolet I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me u I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me until Monday of the following week. He then tells me that I need a $4500 new transmission. He said there was some internal damage in my transmission. I asked how does a transmission go out on a 2016 Silverado and he says because I have a 100,000 miles on the vehicle. I say, "That means that Chevy Silverados are only good for 100,000 miles?" He stuttered for a bit and continued on with how much I had to pay ($158.00), never answering my question. He didn't give me any additional options or tell me anything help. When I pick up my car, I take it to another Chevy dealership and they looked at it and did a transmission fluid flush and change and then says the fluid needed to be change. I was shocked. I payed $185.00 just for that. From now on I will take my trucks elsewhere for servicing. More

by DERRICKCMOORE Verified Customer Verified Customer

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Luis gets 5 Stars!! Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me informed during the entire process. I’m a long standing customer and I’ve had the same experience with Brandon and Vladimir. It’s why I keep coming back. I drive past another Chevrolet dealership to get to Jim Ellis. More

by MHMSPINE Verified Customer Verified Customer

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I need to take my truck back. I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to tak I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to take my truck back. because the Tire Monitor Service message now is showing in my truck. This should have been checked when the new tire was installed. Now, I have to take time off from work again, to take my truck back to have them check the message Tire Monitor Service. The Technicians need to make sure they checked that everything is good to go. So frustrated that I have to take more time to take the truck back. It could have been all fixed and taken care of one trip. More

by GUTIERREZLIZA767 Verified Customer Verified Customer

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Car Wash and Wax Everything was done on time and well. I was driven to my temporary way station and promptly picked up by the shuttle and returned to my car which was Everything was done on time and well. I was driven to my temporary way station and promptly picked up by the shuttle and returned to my car which was done and ready. More

by GAILSHATTAH Verified Customer Verified Customer

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Most Satisfied! Courteous, friendly and proficient. What could be better? Requiring twenty-five words in a review is both irritating and unnecessary. Clearly a dis Courteous, friendly and proficient. What could be better? Requiring twenty-five words in a review is both irritating and unnecessary. Clearly a disincentive for responding to survey request. More

by MARKH20 Verified Customer Verified Customer

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Car issues All the people working in services are nice and they always treat me well, but sometimes to get something done it takes longer that you think. All the people working in services are nice and they always treat me well, but sometimes to get something done it takes longer that you think. More

by Sylale Verified Customer Verified Customer

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Good service as usual Since I purchased my 2015 Chevy Cruze from this dealership, they have been the only one to service my vehicle. Thus far, I have always received wonder Since I purchased my 2015 Chevy Cruze from this dealership, they have been the only one to service my vehicle. Thus far, I have always received wonderful customer service.. More

by csmalls62 Verified Customer Verified Customer

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Awesome I always have a great experience, Luis is always helpful and friendly. I always try to schedule my visit with him. I recommend scheduling your appt. w I always have a great experience, Luis is always helpful and friendly. I always try to schedule my visit with him. I recommend scheduling your appt. with him, and he always remembers me. More

by estradam Verified Customer Verified Customer

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recall I had 10 fleet service vehicles for a manufacturer recall. Down time was critical due to they needed to be in service to answer customer calls for ser I had 10 fleet service vehicles for a manufacturer recall. Down time was critical due to they needed to be in service to answer customer calls for service. Your staff worked with me to get the recalls complete in a timely manner with minimal down time, Kudo's to the staff and mechanics to make this process seamless, Jim Ellis rocks the service world! More

by KDSTEPHE Verified Customer Verified Customer

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