Luis Tinoco

Brought my car in to have the fuel tank and other things checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long t checked out. Work ended up being covered under warranty. Good service. Luis and Brian were helpful and respectful. Decent communication in how long they would need to keep my car to perform the repairs. I also liked that they provided a video of their initial inspection of the car. I’ve tried at least one other VW dealer in the area, and this one is now my first choice. More

by Danielle E. Verified Customer Verified Customer

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Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean great asset to this dealership. The break room and atmosphere were also welcoming and clean More

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Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More

by BESACT1339 Verified Customer Verified Customer

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Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. all of your doubts and questions providing the best for you and your car. More

by oswac99 Verified Customer Verified Customer

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I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More

by hiltimer Verified Customer Verified Customer

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Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car after I dropped it off late. Very professional and friendly staff More

by ALEX_FRIGO Verified Customer Verified Customer

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Very pleased with the service provided and the attitude of the service personnel especially the manager of the service personnel especially the manager More

by IV Verified Customer Verified Customer

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Great customer service, and professionalism from the entire staff. I will definitely be doing business with this dealership. entire staff. I will definitely be doing business with this dealership. More

by SAMANTHASTYLESU Verified Customer Verified Customer

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Staff was pleasant and did an amazing job servicing my VW. Definitely felt confident leaving my car in their hands. VW. Definitely felt confident leaving my car in their hands. More

by KRHUGHES Verified Customer Verified Customer

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The team at VW downtown treats me great! Super easy booking, drop off, and pick up. Super easy booking, drop off, and pick up. More

by RYANNELSONJR99 Verified Customer Verified Customer

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