Luis Salcedo
Luis Salcedo at Ideal Hyundai Buick GMC

Luis Salcedo | Page 22

Sales Manager

Ideal Hyundai Buick GMC

5871 Urbana Pike
Frederick, MD 21704

4.9
224 Reviews
4.9

224 Reviews

Write a Review

Industry Experience

30 yrs, 4 mos

Languages Spoken

Spanish Spanish

224 Reviews of Luis Salcedo

September 01, 2020

Dealership Rating
Employee Rating

Purchased a 2016 Honda Civic in August. Robert and Luis were awesome to work with. Will buy again from this dealership. Service is wonderful. See Robert for your next new or used vehicle. More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Teresa Foster , Roberto (Rob) Ocasio

August 31, 2020

Dealership Rating
Employee Rating

Came all the way from Bronx NY. Best trip and investment I've ever did. Roberto Ocasio helped not only with understanding my purchase but made it very easy. Thank you guys so much for my purchase More

by Vivian.ortiz75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Roberto (Rob) Ocasio, Mike McGoldrick

August 28, 2020

Dealership Rating

Jared was very helpful and friendly. He helped me with the car technology. Teresa was able to get me a lower interest rate on the loan. More

by geh
Recommend Dealer
Yes

Other Employees Tagged: Teresa Foster , Jared Linton

August 25, 2020

Dealership Rating
Employee Rating

Best car buying experience I've had yet. Their sales staff was very friendly and helpfull. In the time of corona I felt very safe and comfortable entering their show room and test driving their vehicle More

by kronos.cr
Recommend Dealer
Yes

Other Employees Tagged: Roberto (Rob) Ocasio

August 10, 2020

Dealership Rating
Employee Rating

I have been tricked by salesman and sold me a new brand GMC truck with issues it took me about 2 weeks to find an appointment at the service department and took them 4 days to find out what’s going on with More

by amalalshami78
Recommend Dealer
No

Other Employees Tagged: Dan Painter, Dom Young , Phill Myers

Aug 11, 2020

Ideal Hyundai Buick GMC responded

Thank You for your feedback, We apologize for any inconvenience you have experienced with the front-facing camera on your new GMC. We understand and sympathize with your frustration in purchasing a new vehicle and experiencing a camera issue. We would have been able to get your vehicle in sooner. However, our records indicate that you rescheduled your appointment from the originally scheduled date and this may have been the reason why it took a little longer to get your vehicle in to be repaired. We did have your vehicle for a few days to trace the problem. Unfortunately, with newer vehicles that are filled with electronics, it can take a bit longer to narrow down the exact cause of an issue. We wanted to be sure that we resolved the issue correctly the first time. Your GMC warranty covered your repairs completely and we offered to provide you with a loaner vehicle while your GMC was being repaired. Our service manager Mike even spoke with you and or your husband at least once, sometimes twice a day with updates as to the progress while your vehicle was being repaired. If you would like to address this matter more, please reach out to our management team at 301-663-3121. We do appreciate you sharing your experience and if we can be of any assistance to you in the future, please let us know.

August 08, 2020

Dealership Rating
Employee Rating

Excellent experience with this dealer I had a great experience buying my 2020 Santa Fe! We worked with Robert Ocasio and he went above and beyond to make sure the process was a good one. E More

by Harley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Roberto (Rob) Ocasio

August 04, 2020

Dealership Rating
Employee Rating

Great dealers got the price we expected without heavy bargaining. Would highly recommend this dealership if you are intrested in buying a car. Dan was excellent and helped us get a good deal on the car. More

by Ws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Painter

July 27, 2020

Dealership Rating

Dan was straight forward, helpful, and followed through with his promise to beat the deal of another Hyundai dealer. Followed up after the sale and was very helpful with answering questions and extended as More

by HSHERLOCKED24
Recommend Dealer
Yes

Other Employees Tagged: Dan Painter, Teresa Foster

July 23, 2020

Dealership Rating
Employee Rating

Staff was excellent and assisted in making the process quick and smooth! Loved the vehicle! Very Special thanks to the staff who worked behind the scenes! More

by david.gr141
Recommend Dealer
Yes

Other Employees Tagged: Dan Painter, Teresa Foster , Rose Cochran

July 17, 2020

Dealership Rating
Employee Rating

Rick was super nice! Made the buying experience very enjoyable. He was easy to work with. I would 10/10 recommend working with Rick for anyone interested in buying a new car. More

by Kathleen b.
Recommend Dealer
Yes

Other Employees Tagged: Teresa Foster , Rick Nelson

...
22