Luis Rojas

Juan was great! Super knowledgeable about the product and differences in handling between each package option. He was a non pressure sales person which I appreciate. Super knowledgeable about the product and differences in handling between each package option. He was a non pressure sales person which I appreciate. Luis in finance was knowledgeable and efficient. More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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Juan and the team made it a very low-pressure excellent experience. He even bought us lunch! Market price on the car was very fair, and management worked with us to get us where we wanted to be. We recomme experience. He even bought us lunch! Market price on the car was very fair, and management worked with us to get us where we wanted to be. We recommend Royal Moore. More

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I had a great experience working with Sebastion! From the moment I walked in, I really appreciated his energy—he was welcoming, knowledgeable, and easy to talk to. What stood out most was that he ne From the moment I walked in, I really appreciated his energy—he was welcoming, knowledgeable, and easy to talk to. What stood out most was that he never made me feel pressured to make a decision right away. He was incredibly patient throughout the process, took the time to show me the Toyota Hybrid Prius and even gave me a test drive so I could get a real feel for the car. Sebastion also helped me explore different payment options and ultimately saved me money on my monthly car payments, which I’m super grateful for. He made my overall experience feel smooth and stress-free, I will definitely recommend Sebastion to anyone looking to buy or lease a vehicle. More

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I have stayed away from dealerships due to negative past experiences with sales. My experience with Brandon was the opposite. He was patient, and kind, not pushy. The initial truck I went to look at was not experiences with sales. My experience with Brandon was the opposite. He was patient, and kind, not pushy. The initial truck I went to look at was not what I wanted, he listened and instantly knew what would be the right fit. There was no pressure, just a simple suggestion that turned out to be exactly what I was looking for. He was also an expert in all the features and sat with me and walked me through all the features that probably would’ve taken me weeks to figure out. If or when I’m ever in the market again I will be definitely coming back to see Brandon! I will also be referring him to friends and family seeking to purchase a new vehicle. THANK YOU BRANDON and ROYAL MOORE. More

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I am so thankful I was helped by Brandon, he was patient and listened to what I wanted in a truck, he did all he could to make sure I got what I wanted. Best car dealer experience ever! and listened to what I wanted in a truck, he did all he could to make sure I got what I wanted. Best car dealer experience ever! More

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Me gustó mucho el trato que me brindó franky Arellano es muy amable y cordial con todos sus clientes me voy contenta con mi compra gracias muy amable y cordial con todos sus clientes me voy contenta con mi compra gracias More

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Scott was very professional and efficient with helping me find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others find a car and getting all the paper work prep and explained to me how the deal would go down 10/10 would recommend to others More

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I recently purchased my car and had a great experience working with Francisco. He was incredibly helpful throughout the entire process—patient, and knowledgeable. He made sure I understood everything and working with Francisco. He was incredibly helpful throughout the entire process—patient, and knowledgeable. He made sure I understood everything and felt confident in my decision. I’m really happy with my new car and would definitely recommend him to anyone looking to buy! More

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Really enjoyed my experience at Royal Moore. No pressure establishment, laid back, high volume of vehicles, and great hospitality. All questions and concerns were answered timely. Franky No pressure establishment, laid back, high volume of vehicles, and great hospitality. All questions and concerns were answered timely. Franky was amazing. My wife and I were afforded ample time to test drive the vehicle. We took it out to lunch and to the park with the kids. Throughout the whole process, Franky was attentive, chill, and acted more as a friend than salesman. The finance process with Luis was also great. No pressure to finance add ons. The credit check for fraud protection was new to me, but I understand the requirement is to protect the dealership. I feel this could be better explained or posted within the dealership for customers to review and be aware of, just to make the process more transparent. More

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