Luis Ojeda | Page 4

The several team members I encountered at Lexus of Sarasota were very professional, courteous and went out of their way to assure great customer service and relations. A smooth transaction. Regards fr Sarasota were very professional, courteous and went out of their way to assure great customer service and relations. A smooth transaction. Regards from a satisfied client. More

by FREDSTEVE Verified Customer Verified Customer

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Offer sent via email was honored in person. Painless car buying experience for a change Painless car buying experience for a change More

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From the moment we got there he was knowledgeable and friendly. Promised us that we were getting the car we wanted and he did just that. Definitely 10/10 experience friendly. Promised us that we were getting the car we wanted and he did just that. Definitely 10/10 experience More

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John was phenomenal to work with us and getting us a new car. made the process super easy and smooth car. made the process super easy and smooth More

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Construction work is hap hazardous. The office spaces looked more like a used car dealership than a Lexus facility. The sales person was not throughly knowledgeable about the vehicle. The office spaces looked more like a used car dealership than a Lexus facility. The sales person was not throughly knowledgeable about the vehicle. Outside of the vehicle was dirty from parking lot construction dirt after wash. More

by Ksrashid56 Verified Customer Verified Customer

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I only had dealing with eric in Finance. He was great. I only talked with Luis for 5 minutes He was great. I only talked with Luis for 5 minutes More

by KFARLEY1 Verified Customer Verified Customer

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My salesperson was not Eric Gruendi but Luis Ojeda who was a great salesperson. I was between an Accura or a Lexus and he was the readon for my to have decided with a Lexus. I am however dissapointed with was a great salesperson. I was between an Accura or a Lexus and he was the readon for my to have decided with a Lexus. I am however dissapointed with some of the Lexus feedback. I relorted a problem and the sales Manager never followed uo wtlith me. Lexus has headlight shadows and I am just supposed to get used to it. Lame! More

by b12schatz Verified Customer Verified Customer

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**An Exceptional and Uplifting Car Buying Experience at Sarasota Lexus** I recently purchased a vehicle from Sarasota Lexus, and what could have easily been a stressful, even discouraging experience tur Sarasota Lexus** I recently purchased a vehicle from Sarasota Lexus, and what could have easily been a stressful, even discouraging experience turned out to be incredibly positive, thanks to the outstanding team there. Given my recent personal financial setbacks, I was concerned that securing financing would be difficult, if not impossible. However, from the moment I walked in, the team at Sarasota Lexus made me feel welcomed, respected, and genuinely cared for. Luis Ojeda, my salesperson, was exceptional from start to finish. His communication was clear, consistent, and personable, and he stayed engaged and persistent throughout the entire process. He truly made me feel like more than just a customer—his professionalism and sincerity were beyond impressive. Jason Crowley, the Used Car Director, brought valuable insight and honesty to the table. His transparency and knowledge were truly appreciated and helped make the entire process feel more grounded and reassuring. Eric in finance was instrumental in getting the ball rolling. He put in the initial legwork to help structure the deal, showing great initiative and determination. And finally, Kenny Clark, the Finance Director, was the one who ultimately brought everything together. He secured the financing and closed the deal with professionalism, efficiency, and a genuine commitment to making it work for me, even if it meant taking steps that weren’t necessarily the most profitable for the dealership. What stood out most to me was how each person on this team went above and beyond. They worked diligently to overcome the financial challenges I brought to the table and never once made me feel judged or unwelcome. Their positivity, encouragement, and unwavering dedication to customer satisfaction completely transformed what could have been a nightmare into a truly uplifting experience. Even if I hadn't been able to secure financing and purchase the vehicle, I would still be writing this review out of sheer appreciation for the level of service, care, and respect I received. This team completely shatters the negative stereotypes so often associated with car buying. They are true professionals, and I am eternally grateful to have crossed paths with them. If you're looking for a dealership that genuinely puts people first, look no further than Sarasota Lexus. Thank you, Luis, Jason, Eric, and Kenny—your kindness and commitment made all the difference. More

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Very easy, no complications, and all done over the phone—no tricks or issues. 5 star ..!!! phone—no tricks or issues. 5 star ..!!! More

by djstar76 Verified Customer Verified Customer

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