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Luis Novoa
Refer Me
44 Reviews
Hours Monday: 11-8 Tuesday:11-8 Wednesday: 11-8 Thursday: 9-4 Friday: OFF Saturday: 8-5
Read moreIndustry Experience
34 yrs
Languages Spoken
Spanish
44 Reviews
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44 Reviews of Luis Novoa
November 02, 2020
I had previously used this dealership and had been very happy, but I live quite a distance away and tried to go closer to home. I’ve ended back up here and had forgotten how nice it is buying a new car fro happy, but I live quite a distance away and tried to go closer to home. I’ve ended back up here and had forgotten how nice it is buying a new car from true professionals!! More
by petevasiliades
Verified CustomerOther Employees Tagged: Bob Spee, Jason Stoit
Helpful 
September 23, 2020
The service department is the absolute worst I have ever experienced. I will never go back. Or recommend. The communication was terrible. We had to bring our brand new car back twice. When we were told it w experienced. I will never go back. Or recommend. The communication was terrible. We had to bring our brand new car back twice. When we were told it was ready for pick-up, we got there and they didn’t even test the remote start before calling us. It didn’t work so they had to keep it. Then they said they needed to order a new computer for my BRAND NEW car. My husband drove back and forth, taking off work multiple times. And not one person ever apologized to him. Not one time. Not Luis, not Sal. Nobody. On top of it, we dropped the car off with a full tank of gas and got it back with a 1/4 tank gone. It’s a hybrid so please explain how that’s possible. I am completely appalled and don’t know how they stay in business. More
by Michelle M
Other Employees Tagged: Sal Gaeta, Liz Chavez , Mark Girlich
July 25, 2020
Unhappy with Rich-sales and Lou Novoa. Both unprofessional and Lou impatient also 3 sets of keys made. One given to someone else. 🤬😡🤬 l’m outraged. unprofessional and Lou impatient also 3 sets of keys made. One given to someone else. 🤬😡🤬 l’m outraged. More
by Vanessa
Other Employees Tagged: Jason Stoit , Rich nln very unprofessional, Ignorant and greedy in
July 02, 2020
Fast, efficient and friendly service. Attentive and knowledgeable people that are quick to serve. Would recommend the dealership to friends and and family. I do recommend updating and redesigning the s knowledgeable people that are quick to serve. Would recommend the dealership to friends and and family. I do recommend updating and redesigning the showrooms in both buildings. More
by TPUGH1058
Other Employees Tagged: Marty Maggio , Vito Dinella
