Luis Novoa
Luis Novoa at Oak Lawn Toyota
Refer Me

Luis Novoa | Page 2

Customer Relations Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

Contact Me
4.5
44 Reviews

Hours Monday: 11-8 Tuesday:11-8 Wednesday: 11-8 Thursday: 9-4 Friday: OFF Saturday: 8-5

Industry Experience

34 yrs

Languages Spoken

Spanish Spanish

4.5

44 Reviews

Write a Review

44 Reviews of Luis Novoa

October 04, 2023

Dealership Rating
Employee Rating

I have nothing to say but good things about OL Toyota. We have been customers for years. More

by robson92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Fernandez

Oct 05, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

September 06, 2023

Dealership Rating
Employee Rating

I purchased my new vehicle two weeks ago now and the more I drive it, the more I love it. This was a new experience for me so I had many questions and was determined to find the perfect vehicle and take my t More

by ogovea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Carnivele, Erica Ortiz, Frank Nash , Edwin Cotto

Sep 07, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Edwin and our team, and we look forward to working with you again. John Carnivele, General Manager

July 08, 2023

Dealership Rating
Employee Rating

Finance guy was very other than that would NOT recommend dealership. Once the sale concluded they wanted nothing to do with you. Had a minor problem had to go to Toyota corporate More

by mars77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 13, 2023

Oak Lawn Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. John Carnivele, General Manager

May 18, 2023

Dealership Rating
Employee Rating

It was the best experience I’ve ever had buying a car! Bob and the whole team were very professional! More

by Mark137
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Oak Lawn Toyota responded

Thank you so much for choosing Oak Lawn Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! John Carnivele, General Manager

April 26, 2023

Dealership Rating
Employee Rating

The staff is friendly and helpful. I would definitely recommend Oak Lawn Toyota to friends and family. I recommend seeing Bob Spee. More

by zuleicazavala1021
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 26, 2023

Oak Lawn Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! John Carnivele, General Manager

April 07, 2023

Dealership Rating
Employee Rating

All work done and car ready as promised. The only improvement I can offer is to offer the protection package at the time the vehicle was purchased. That way, the car would have been all re More

by CAMNSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio

Apr 07, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Marty and Luis were able to help, and we hope to see you again! Juan Vazquez, Service Manager

December 06, 2022

Dealership Rating
Employee Rating

Best service and customer service around! I’m very happy with them and always will be a customer! More

by davagis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

November 24, 2022

Dealership Rating
Employee Rating

In a very busy time Oak Lawn Toyota efficiently serviced my car. I have confidence in the work they do. More

by grimwoodibm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Cassello, Vickie Benson

Nov 25, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

November 04, 2022

Dealership Rating
Employee Rating

So far it’s been a good experience. Bob Spee is very knowledgeable and ready to help. Jason the finance guy was patient with our questions. More

by psmottl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Jason Stoit , No one else

Nov 06, 2022

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. Bob and our team appreciate your business and hope to see you again soon! John Carnivele, General Manager

June 30, 2022

Dealership Rating
Employee Rating

I am satisfied with staff and happy new car. Steve was very helpful. I was there maybe 1 -2 to drive out with a new car. This is my 5 car but best dealership experience I would recommend oaklawn More

by nestornajera
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Barrix, Jason Stoit , Vito Dinella

Jul 01, 2022

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear that Steve was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Carnivele, General Manager

2
...

Dealership Inventory (92 Vehicles)

used 2021 Toyota Camry car, priced at $23,295
2021 Toyota Camry
used
Red exterior
Automatic
Front-wheel Drive
used 2023 Toyota Camry car, priced at $28,995
2023 Toyota Camry
used
Silver exterior
Automatic
Front-wheel Drive
used 2017 Subaru Outback car, priced at $16,995
2017 Subaru Outback
used
Twilight Blue Metallic exterior
CVT
All-wheel Drive
used 2023 Toyota Camry car, priced at $30,395
2023 Toyota Camry
used
Black exterior
Automatic
All-wheel Drive
used 2022 Toyota Camry car, priced at $27,754
2022 Toyota Camry
used
Gray exterior
Automatic
Front-wheel Drive
new 2023 Toyota Tundra Hybrid car, priced at $79,227
2023 Toyota Tundra Hybrid
new
Silver exterior
Automatic
Four-wheel Drive